Waiters/Waitress - Duck & Rice

Battersea Power Station; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Battersea Power Station is seeking a Waiter/Waitress to join their restaurant team. The ideal candidate will serve guests, manage service orders, and ensure excellent customer care, contributing to the restaurant's exceptional dining experience. Responsibilities include pre, during, and post-service duties, with a focus on maintaining high service standards and guest satisfaction.

Qualifications

• Experience in a similar restaurant environment is preferable.
• Knowledge of service protocols and standards is beneficial.

Responsibilities

• Serve tables and manage service orders.
• Support sommeliers and assist in resolving guest issues.
• Maintain table setup and ensure high service standards.

Skills

Customer Service

Food and Beverage Knowledge

Teamwork

Job description

Waiter/ Waitress

Reporting to: Restaurant Managers

Job Summary

The primary role of the Waiter is to serve tables and manage service orders, with main responsibilities including guest care and section service in its entirety. The Waiter takes guidance and instructions from the Head Waiters and Restaurant Managers and serves tables following the service protocols.

The Waiter is also responsible for guiding and directing Commis Waiters in matters of service needs, cleaning, cutlery polishing, and all other service maintenance duties.

Responsibilities

Pre-Service:

• Attend briefings, meetings, and training sessions
• Be fully knowledgeable of Duck and Rice offers, products, and events
• Learn specials and limited availability items
• Set up the restaurant to specified standards for service
• Complete mise en place for the shift (glasses, cutlery, crockery, napkins, cloths, etc.)
• Check all menus and replace if required (covers and inserts)
• Prepare all rubbish bins for service
• Be fully prepared for expected guests, including any special requests
• Perform daily cleaning duties as assigned

Service:

• Welcome guests and seat them with care (assisting with tables and chairs)
• Provide a welcoming, professional, and personalized service at all times
• Acknowledge regular guests
• Follow the full sequence of service
• Present menus according to standard operating standards
• Take orders and enter into the EPOS system, ensuring well-balanced orders
• Manage dish orders, arrival, and delivery to standards
• Support sommeliers with soft drinks service as required
• Be aware of return times and update Managers on changes
• Accompany guests to destinations (table, bathroom, exit, etc.)
• Maintain table setup as trained
• Pass guest messages or requests to Manager
• Provide feedback to Managers about guests, food presentation, quality, and wait times
• Observe the floor and anticipate guest needs, communicating with Managers as needed
• Assist Managers with resolving issues or complaints
• Present bills and process payments according to guidelines
• Bid farewell to guests
• Set tables timely and to standards

Post-Service:

• Ensure a smooth handover at shift end
• Check menus and bill orders, enter into EPOS system
• Complete all closing duties

General and Statutory:

• Maintain exemplary food and beverage knowledge
• Adhere to personal appearance and grooming standards
• Be familiar with all company policies and handbook
• Ensure actions do not jeopardize the restaurant's liquor license
• Complete all compliance training

Health and Safety, Food Hygiene, Emergency Procedures, COSHH