Waiter/Waitress Rotunda

Four Seasons; London; On-site; GBP 37,000; Full time

Job summary

A luxury hotel chain in London is seeking a passionate Waiter/Waitress to join their team. Responsibilities include delivering exceptional service, guiding guests through the menu, and maintaining service quality. Candidates should have at least one year of experience in a similar high-end environment. This role offers a competitive package and numerous employee benefits, including up to 20 complimentary nights at any of the hotel chain's locations worldwide.

Benefits

£36,500.00 package including hotel service charge

40-hour working week

Excellent training and career development

Up to 20 complimentary nights at Four Seasons

Free meals while on duty

Up to 2 paid Wellness Days

Holiday entitlement increases with length of service

Free life insurance

Bupa Dental and MediCash plan

Season Ticket Loan & Cycle to Work scheme

Employee Experience events

Access to Wagestream

Employee Recognition Programmes

Qualifications

• Minimum of 1 year experience in a luxury hotel or high-end restaurant.
• Strong knowledge of food, wine, and cocktail pairings.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide attentive food and beverage service to guests.
• Guide guests through the menu with recommendations.
• Ensure tables are set up and maintained during service.
• Communicate with kitchen and bar for timely orders.
• Maintain cleanliness in service areas.

Skills

Food and beverage knowledge

Communication skills

Customer service

Attention to detail

Professional attitude

Job description

Overview

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Join the Rotunda Team at Four Seasons Hotel London at Tower Bridge as a Waiter/Waitress.

At Four Seasons Hotel London at Tower Bridge, we are looking for a passionate and service-driven Waiter/Waitress to join our vibrant Rotunda Bar & Lounge team. Set against the stunning backdrop of Tower Bridge, Rotunda offers a relaxed yet refined dining experience where quality and personalised service are at the heart of every guest interaction.

The Role

As a Waiter/Waitress, you will play a key role in creating memorable moments for our guests by delivering exceptional service with warmth and professionalism.

What You Will Do

• Providing an attentive and personalised food and beverage service to guests.
• Confidently guiding guests through the menu, offering recommendations and answering any questions about food, wine, and cocktail selections.
• Ensuring tables are properly set up and maintained throughout service.
• Communicating effectively with the kitchen and bar teams to ensure timely and accurate orders.
• Maintaining cleanliness and organisation of the service areas.
• Delivering a seamless and engaging dining experience that reflects the Four Seasons standards of excellence.

What You Bring

• A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment.
• Strong knowledge of food and beverage, including wine and cocktail pairings.
• Excellent communication and interpersonal skills, with a natural flair for engaging with guests.
• A proactive and professional attitude, with a keen eye for detail and service quality.
• All candidates must have the right to work in the UK.

Benefits

• £36,500.00 package including hotel service charge and salary
• 40-hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
• Free meals at Pepys while on duty, including fruits, coffee/tea, and fizzy drinks available throughout the day
• Up to 2 paid Wellness Days per year
• Holiday entitlement increases with length of service up to 33 days
• Free life insurance while on duty
• Bupa Dental and MediCash plan available
• Opportunities to build a successful global career
• Season Ticket Loan & Cycle to Work scheme
• Free uniform dry cleaning
• Employee Experience: Annual themed employee party and various social, charitable, and sporting events
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes
• ...and many more surprises to discover!

Schedule and hours

Candidates must be able to work mornings, evenings, and weekends as the restaurant is open for breakfast, lunch, and dinner.

We look forward to receiving your application!