Waiter / Waitress - Movenpick Hotel Amman

Accor Hotels; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

Accor Hotels is seeking a passionate individual to join their guest service team in Birmingham. In this role, you will assist guests with inquiries and ensure excellent service standards while working collaboratively with your colleagues in a fast-paced environment. Ideal candidates should possess strong communication and problem-solving skills to enhance the guest experience.

Qualifications

• Previous service experience an asset.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Assist guests with all different queries and provide exceptional service.
• Work across all areas of the Food & Beverage Department.
• Provide training and coaching to new staff when fully competent.

Skills

Communication

Organizational Skills

Interpersonal Skills

Problem Solving

Teamwork

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

Reporting to the Venue Manager, responsibilities and essential job functions include but are not limited to the following:

• To assist the guests with all different queries.
• To act according to the complaint handling standards & procedures.
• To report for duty as per the rota, clean and tidy, wearing the correct uniform and name badge and ensure that the attendance record is signed both at the beginning and at the end of each shift.
• Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
• Work across all areas of Food & Beverage Department, to ensure that guest expectations are exceeded, and standards are consistently maintained.
• To be fully conversant with all F&B department policies and procedures.
• When fully competent, to work with the Manager and Lead Servers to provide effective on job training and coaching of new staff to help develop a highly skilled and motivated team, committed to both Hotel and departmental goals.
• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Follow outlet policies, procedures and service standards.
• Have full knowledge of beverage lists and promotions.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow all safety and sanitation policies when handling food and beverage.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Other duties as assigned.

Qualifications

• Previous service experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.