Waiter/Waitress - Mayfair - New Opening

Axiom Hospitality Limited; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Hotel discounts

28 days holiday

Benefits & rewards portal

Employee Assistance Line

Wagestream access

Xcape stayover after 1 year

Referral bonus £250

Career progression

Job summary

Axiom Hospitality seeks a courteous Waiter/Waitress for The Shepherd Mayfair in London. You will deliver attentive service in Fayre and Lounge venues, guiding guests through menus and dietary needs to ensure a refined dining experience.

Join a luxury hospitality team offering strong training, progression opportunities, and employee benefits in a prestigious Mayfair setting.

Qualifications

• Experience in high-end hospitality is preferred.
• Ability to explain menu items and accommodate dietary needs.
• Deliver attentive, gracious service to guests at all times.

Responsibilities

• Provide attentive, authentic and gracious service within Fayre and Lounge restaurants.
• Be an expert on menus including allergens and dietary needs.
• Take and execute orders in a timely manner.
• Ensure tables are set and ready for guests.

Skills

Guest service

Allergen awareness

Communication

Hospitality teamwork

Job description

Salary: £28,500 per annum
Job Type: Permanent
Hours: Full-time
Town: London

Nestled amongst the timeless Georgian townhouses and luxury boutiques of Mayfair, The Shepherd Mayfair will be perfectly located on the western edge of Shepherd’s Market, moments from iconic landmarks like Park Lane, Hyde Park, Green Park, and Knightsbridge, and within walking distance of Piccadilly. It offers guests a unique entryway into London’s most prestigious neighbourhood.

Designed as a modern “lifestyle mansion”, The Shepherd Mayfair is envisioned to feel like a natural part of Mayfair’s history, as if it has always belonged. This blend of contemporary luxury and authentic charm creates a welcoming atmosphere for those seeking a true connection to the neighbourhood. Every element of the hotel reflects this rich heritage, while maintaining a modern, understated elegance.

The hotel’s 82 beautifully crafted rooms and suites and three F&B outlets offer a refined yet relaxed ambiance, with a thoughtful nod to British classic design. Playful touches complement sophisticated details, delivering a personalised experience for today’s discerning travellers. Each room exudes warmth and comfort, ensuring guests feel at home in one of London’s most iconic districts.

We are currently recruiting for an engaging and drivenWaiter/Waitress to join our Truly Talented team.

What we offer

• £28,500per annum plus Service Charge per hour

The role will be based within the Restaurants Team that are responsible for Fayre – British Cuisine Restaurant with some Mediterranean touches, Lounge and the ‘to go Hatch’.

• Hotel discounts across all Axiom Hospitality hotels ‑ colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Length of service awards, ranging ;

Responsibilities for Waiter | Waitress will include but are not limited to:

• Providing attentive, authentic and gracious service within The Shepherd Mayfair’s, beautifully designed Fayre and Lounge restaurants.
• Be an expert on all menus including allergens, dietary needs and special requests
• Ensuring that all orders are taken and executed in a timely manner
• Ensuring that all tables are set and ready for the welcoming of guests and diners at all times.
• Play an active role in positioning the Fayre, Lounge and Hatch as leading Mayfair Food and Beverage outlets.
• Engage with guests, have fun and built connections via guests and diners love for all things epicurean

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and The Shepherd Mayfair.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.