Waiter/Waitress

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 20,000 - 30,000; Full time

Job summary

An award-winning hotel is seeking dedicated Waiters/Waitresses to join their team. In this role, you will create memorable dining experiences by focusing on guest needs during breakfast, lunch, and dinner services. Your responsibilities will include seating guests, taking orders, and providing knowledgeable recommendations. The hotel offers a supportive team environment, opportunities for career growth, and a range of attractive perks. If you have a passion for hospitality and a proactive approach, this position is perfect for you!

Benefits

28 days holiday

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Long service recognition award

Qualifications

• Experience in providing high-quality service in a hospitality setting.
• Ability to maintain professionalism and calmness under pressure.

Responsibilities

• Ensure a memorable experience for guests during meals.
• Take orders, serve food, and manage guest interactions.
• Maintain cleanliness and organization of dining areas.

Skills

High quality service

Attention to detail

Teamwork

Calm under pressure

Positive and proactive manner

Education

5-star hotel experience

Job description

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Holiday: 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

• Waiter/Waitresses in our team ensure a memorable experience during breakfast, lunch and dinner, fully focusing on the needs of our guests.
• Seating, presenting menu, taking orders, and serving guests.
• Listening to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the dishes that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you...

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• The ability to remain calm whilst under pressure.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.