Waiter / Waitress

Audley Villages; Watford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A residential retirement village in Watford is seeking a Customer Services Assistant to provide excellent service in the Food and Beverage team. The role includes managing reservations, serving customers, and ensuring a welcoming environment. Ideal candidates will have customer service experience and excellent communication skills. This position offers a competitive salary, work-life balance, and various employee perks, including holiday package and discounts.

Benefits

Competitive salary

Company pension scheme

28 days holiday

50% discount on food and drinks

Learning and development opportunities

Refer a friend bonus scheme

Free uniform

Qualifications

• Experience of working in a customer facing role.
• Excellent communication and relationship building skills.
• Ability to deal with queries in an efficient and diplomatic way.

Responsibilities

• Ensure the highest quality of service for owners and external customers.
• Manage reservations and seating for guests.
• Maintain cleanliness and set up for special events.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Teamwork

Cash handling skills

Job description

Overview

The Customer Services Assistant in our Food and Beverage team will be based at our Mayfield retirement village in Watford. Mayfield Watford is part of a buzzing residential neighbourhood which includes facilities such as a shop, food and beverage outlet, leisure club and a beautiful riverside park. Mayfield villages comprises owners who permanently reside on site within their own private homes and who pay a management fee for the upkeep of their properties and access to services on site. In addition the village hosts external customers and this role is responsible for providing a first class, positive experience for all.

The role offers training and development through our Mayfield Academy to help you build on your skills and develop your career in hospitality.

The Role

As our Customer Services Assistant in our Food and Beverage outlets, you’ll ensure that Mayfield owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the food at our "M Bar & Kitchen" will get a warm welcome and a smooth, seamless service. Whether you’re taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.

The Ideal Candidate

• Experience of working in a customer facing role.
• Excellent communication and relationship building skills to ensure the customer receives the highest quality of service and customer engagement is high.
• A ‘can do’ attitude and an organised approach that ensures things get done.
• Ability to hold conversations, being attentive to the needs of our customers whilst spotting opportunities to upsell.
• Strong team worker.
• Ability to deal with queries in an efficient and diplomatic way.
• Strong attention to detail and ability to work under pressure.
• Self-motivated and driven by standards and sales opportunities.
• Excellent organisation skills with the ability to prioritise and produce creative solutions.
• Accurate cash handling skills.
• Hands on and flexible approach in order to be able to carry out a variety of tasks in line with the needs of the village.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers
• Refer a friend bonus scheme
• Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also DE&I policy/statement.