Waiter/Waitress

Harbour Hotels Group; Richmond; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Hotel stay discounts

Meals on duty

Employee Assistance Program

Job summary

Harbour Hotels in Richmond (TW10 6RP) are seeking a Waiter/Waitress to join our restaurant team. You will bring experience from a quality food and beverage outlet and deliver outstanding customer service with warmth and professionalism.

This full-time role offers on-the-spot training, opportunities for internal promotion across Harbour Hotels, staff meals, and benefits within our boutique properties.

Qualifications

• Experience of working in a quality food & beverage outlet.
• Passion for customer excellence and excellent interpersonal skills.

Responsibilities

• Waiter/Waitress duties in Harbour Hotels’ restaurant, delivering friendly, attentive service.
• Assist in maintaining high standards of hospitality and guest satisfaction.

Skills

Customer service

Interpersonal communication

Hospitality flair

Job description

Waiter/Waitress

Company: Harbour Hotels

Salary: Not specified

Hours: Full-time

Location: Richmond, TW10 6RP

Job type: Permanent

Posting date: 9 Oct 2026

Closing date: 8 Nov 2026

Summary

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

Featuring 76 bedrooms, an extensive refurbishment programme is transforming all rooms with the introduction of fun, vibrant décor throughout the hotel - in-keeping with Harbour's signature style and designed to complement the beautiful local surroundings.

Walking into the lobby and reception you'll be greeted by an abundance of greenery and colour with inspired artwork and a wall of Hunter wellies, perfect for park life.

You'll also find our sublime HarSPA, an extensive leisure club featuring 13 treatment rooms and tranquil relaxation area. The HarSPA Café is perfect for a pre or post visit healthy smoothie or snack. Using the very best local ingredients, bursting with nutrition and with your well-being at the heart of our menu, you'll leave feeling good from the inside out. Eat in or take-away, you choose. HarSPA also has an extensive cardio suite, spin studios and, in time, outdoor Scandinavian hot tubs and a secret garden.

Introducing our newest dining concept, The Gate, Kitchen, Bar, Terrace. Light, seasonal and contemporary dining with a passion and commitment to flavour, combined with a vibrant bar serving up seriously good cocktails. The Gate creates what can only be described as a real neighbourhood vibe. It offers beautiful indoor and outdoor spaces. The glasshouse drenches the room with an abundance of natural daylight, opening up perfectly onto the garden terrace, perfect for a spot of al fresco dining.

The role…

We have a superb opportunity for a Waiter/Waitress to join the restaurant team. As Waiter/Waitress you will need experience of working in a quality food & beverage outlet together with a passion for customer excellence. Excellent interpersonal communication skills and flair for hospitality are essential.

What's in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!