Waiter/Waitress

RedCat Independent Pubs; Norwich; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading company in the hospitality sector, RedCat Independent Pubs is seeking a Front of House Team Member passionate about providing outstanding service. As part of a rapidly growing team, you will contribute to creating an inviting atmosphere and delivering memorable experiences for guests. The role offers numerous opportunities for personal development and career progression within a supportive environment driven by hospitality excellence.

Benefits

25% off all food, drink, and rooms

Financial wellbeing programme

Employee recognition programme

Meal deals during shifts

24-hour access to training site

Apprenticeship Programme

Qualifications

• Passionate about providing an incredible guest experience.
• Demonstrates awareness of allergen safety and health protocols.
• Eager to learn and undertake training to enhance skills.

Responsibilities

• Work as part of a team to deliver excellent customer service.
• Maintain a clean and tidy work area, adhering to safety standards.
• Handle stock and cash accurately using EPOS systems.

Skills

Teamwork

Customer Service

Communication

Organizational Skills

Presentation Skills

Job description

Team Member - Front of House

What's in it for you?

• 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
• Great opportunities to progress within a growing company
• Financial wellbeing programme
• Employee recognition programme
• Meal deals whilst on shift
• Apprenticeship Programme
• 24hrs access to the company's training and development site

You love the venue you work for and are passionate about providing guests with an incredible experience. You work well in a team to ensure the food and drinks served look and taste wonderful, delivered with integrity and passion. You share the courteous and hospitable values of your Managers, making recommendations, engaging in friendly conversation, and answering questions promptly.

You understand the business's commercial aspects; how using promotions and recommendations can help achieve profitability and growth, and you ensure all bills are recorded and paid accurately.

You recognize the importance of maintaining a clean, tidy section, following RedCat health and safety standards, and ensuring your area is inviting and well-presented at all times.

Key Responsibilities

• You’re a team player – Works naturally as part of a team, communicates well, and considers colleagues and other departments to achieve the best customer experience.
• You are smart and friendly – Well presented, professional, approachable, and able to stay calm and courteous during busy shifts.
• You are organized and tidy – Multitasks, prioritizes customer requests, and ensures your work area is neat and presentable.
• Let’s be safe – Demonstrates awareness of allergen safety, covid-safety, and adheres to health and safety procedures and licensing laws, reporting any risks to managers.
• A product expert – Passionate about our offerings, knowledgeable about our products, and capable of creating Instagram-worthy presentations.
• Stock and cash handling – Confident in using EPOS systems for accurate order recording and payments.
• You are eager to learn – Ready to undertake training, including online courses and on-the-job coaching, to develop your skills.

Hospitality is our personality, and we are RedCat!

Company Overview

RedCat is acquiring multiple pubs and inns in sought-after locations across the UK. We invest heavily in buildings, design, branding, and most importantly, our people, to revitalize spaces and inject excitement into the hospitality sector. As an ambitious, fast-paced company, the opportunities at RedCat are endless for those eager to join us on this exciting journey.

The RedCat Way

We expect every employee to act with integrity, care, and respect. Whether managing a boutique hotel or serving cocktails in a café bar, everyone should embody these values. Hospitality is your personality—an honest problem solver committed to delivering incredible customer experiences that leave a lasting impression.