Waiter/Waitress

Philema Hospitality Management Enterprise; Newquay; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel located in Newquay is looking for an individual to join their hospitality team. The role involves ensuring a welcoming experience for guests, adhering to high standards of service, and maintaining compliance with health and safety regulations. Employee benefits include discounts on food, spa services, and gym memberships.

Benefits

Complimentary gym and spa membership

20% discount on spa treatments

25% discount on food and beverage

50% discount on overnight stays

Access to Wagestream

Length of Service rewards

Qualifications

• Professionalism in handling guest complaints and requests.
• Ability to collaborate with food and beverage management.
• Understanding of health and safety regulations and hotel policies.

Responsibilities

• Ensure guests receive a warm welcome and exceptional hospitality.
• Minimize and handle complaints professionally according to policies.
• Serve food and drinks efficiently while maintaining high standards.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Job description

Social network you want to login/join with:

Philema Hospitality Management Enterprise

Location:

Newquay, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7efde9ad8315

Job Views:

6

Posted:

07.07.2025

Expiry Date:

21.08.2025

Job Description:

We are a four-star adults-only hotel overlooking Fistral Beach, home to award-winning Fistral Spa and the two-rosette Dune Restaurant.

We cater exclusively for adults, and our award-winning bar list complements the jaw-dropping ocean views.

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards

This role has a starting rate of £12.25 per hour. On successful completion of probation, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.

Role & Responsibilities:

To ensure all our guests receive a warm welcome and are treated with the utmost hospitality and care during their stay, aiming to provide an unforgettable experience.

• Minimize and handle complaints professionally according to our policies.
• Work in line with company policies and manuals.
• Collaborate with the Food and Beverage Manager & Supervisor to maximize sales performance and meet targets.
• Ensure effective control of stock and staff costs in the absence of the Restaurant Managers & Supervisor.
• Follow all hotel policies as outlined in your training manual.
• Serve food and drinks quickly and efficiently, meeting five-star standards.
• Stay updated on current promotions and new products.
• Inform guests about offers on our food and drink range.
• Assist in setting up functions and events according to procedures.
• Maintain accurate billing systems and process all payments in accordance with company policy.
• Observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence.
• Maintain good working relationships with all departments and communicate effectively across the hotel.
• Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.