Waiter/Waitress

Chewton Glen Hotel & Spa; New Milton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in New Milton is seeking a Waiter/Waitress to provide exceptional service in their restaurant and room service. The ideal candidate will have experience in a high-standard hotel environment, demonstrating strong communication and organisational skills. You'll be part of a dynamic team, ensuring guests receive top-notch service while enjoying various perks, including service charge and discounts.

Benefits

Service charge on top of your monthly salary

Staff accommodation if required

Free staff meals

Friends and Family rate at Iconic Luxury Hotels

25% discount on all Food & Beverage

Discount on Spa treatment and products

Qualifications

• Experience in working in a 4* or 5* hotel restaurant is desirable.
• Experience working to a Rosette standard is desirable.

Responsibilities

• Assist the Restaurant Manager in the organisation of service.
• Ensure professional service and product knowledge.
• Complete tasks to the standard set by the Company.

Skills

Organisational Skills

Communication

Attention to Detail

Job description

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Waiter/Waitress role

To assist the Restaurant Manager and assistants in the organisation of service in the Restaurant and Room Service areas.

Responsibilities of the Waiter/Waitress role

• To be confident that the service is at all times performed in a professional manner and to the style as specified by the Restaurant Manager.
• To be fully conversant with every dish served in the Restaurant and to provide a confident explanation if requested.
• To communicate with other Restaurant staff and departments in a respectful manner.
• To be aware and confident of your product knowledge of all services offered in the Hotel.
• To ensure that all guests’ wishes are met so far as is reasonably possible. Showing passion and pride for the hotel
• To do mise en place, cleaning and service in the Restaurant. Understanding the importance of teamwork and flexibility within your role.
• To ensure that all tasks set are completed in the time allocated and to the standard set by the Company.
• To transport and serve Room Service to the standard laid by the Company. Showing confidence in your ability.
• To take ownership and ensure that all dishes are transported to the Restaurant and that the station is clean and clear throughout the service.
• To report all comments/complaints/problems to the Head Waiter, showing integrity and discretion.
• To liaise with the Head Waiter to ensure and be confident that the preparations and mise en place are correct and to the standard set by the Company.
• To assist the Head Waiter in ensuring the station is ready for service.
• To ensure that you are fully aware of the location of each room in the Hotel and of the quickest way to reach them.
• To ensure that all trays taken to the rooms are checked by the Head Waiter before being delivered.
• To be confident to use guests’ names at all times.
• All staff should be confident in understanding and executing the company’s policies and procedures with respect to privacy, confidentiality and data protection.

Waiter/Waitress - About you

• Experience in working in a 4* or 5* hotel restaurant is desirable
• Experience working to a Rosette standard is desirable
• You will have keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?

• Service charge on top of your monthly salary
• Staff accommodation if required
• Free staff meals
• Friends and Family rate at Iconic Luxury Hotels
• 25% discount on all Food & Beverage
• Discount on Spa treatment and products
• …and much more.