Waiter / Waitress

UCB - Brocks; Maney; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Comprehensive training and progression

Team discounts and benefits

Free meals on duty

Annual leave and pension

Employee well-being support

Friendly, inclusive working atmosphere

Job summary

UCB - Brocks is seeking friendly hospitality team members for roles across restaurant, bar, conference and event spaces in Birmingham. You will welcome guests, take orders, serve food and drinks, and contribute to consistently excellent guest experiences.

The role offers comprehensive training, ongoing support and opportunities to progress within a dynamic hospitality group backed by a strong culinary education heritage. Flexible shifts and a positive team environment are emphasized.

Qualifications

• Hospitality experience is desirable but not essential.
• Clear communication skills and a strong team ethic.
• Ability to remain calm, organised and focused in a busy environment.
• Experience across hotel, restaurant, bar, conference and event operations.
• Flexibility to work evenings, weekends and event shifts.

Responsibilities

• Welcome guests warmly and provide attentive, professional service throughout their visit.
• Take food and beverage orders accurately and serve dishes and drinks to a high standard.
• Prepare and serve a range of alcoholic and non-alcoholic beverages responsibly.
• Build strong product knowledge and make confident recommendations.
• Process payments and transactions accurately.
• Set up, maintain and clear restaurant, bar, conference and event spaces.
• Maintain excellent standards of cleanliness, presentation and organisation.
• Support conferences, banqueting, celebrations and special events as required.
• Work collaboratively with colleagues across the business to create a seamless guest experience.

Skills

Customer service

Teamwork

Communication

Calm under pressure

Job description

Waiter Waitress and Bartender

Location: Birmingham. Salary: 16-17 year old £8 per hour, plus tips. 18 years old and over £10.85 to £13.50 per hour, plus tips.

The opportunity

We are looking for friendly, enthusiastic and professional hospitality team members to join us on this exciting new journey. Whether you are beginning your career or building on existing experience, this is an opportunity to develop your skills in vibrant hotel, café, restaurant and bar environments and contribute to consistently excellent guest experiences.

You will work across our food and beverage outlets, conferences, events and private functions, bringing energy, attention to detail and a genuine desire to make every guest feel welcomed and eager to return.

What you will do

• Welcome guests warmly and provide attentive, professional service throughout their visit.
• Take food and beverage orders accurately and serve dishes and drinks to a consistently high standard.
• Prepare and serve a range of alcoholic and non-alcoholic beverages responsibly.
• Build strong product knowledge and make confident, helpful recommendations.
• Process payments and transactions accurately.
• Set up, maintain and clear restaurant, bar, conference and event spaces.
• Maintain excellent standards of cleanliness, presentation and organisation.
• Support conferences, banqueting, celebrations and special events as required.
• Work collaboratively with colleagues across the business to create a seamless guest experience.

What we are looking for

• A positive, reliable and professional approach.
• Confidence and warmth when engaging with people.
• Previous experience in hospitality, restaurants, bars or hotels is desirable, but not essential.
• Clear communication skills and a strong team ethic.
• The ability to remain calm, organised and focused in a busy environment.
• Experience across hotel, restaurant, café, bar, conference and event operations.
• Flexibility to work evenings, weekends and event shifts.
• A genuine commitment to exceptional guest service and hospitality.

What we offer

• The opportunity to work and be part of a new hospitality group, backed by University College Birmingham and the renowned history in culinary education.
• Comprehensive training, ongoing support and opportunities to progress.
• Team discounts and benefits.
• Free meals while on duty.
• Annual leave entitlement and a 5% pension scheme.
• Ongoing learning, development and career progression opportunities.
• Employee well-being support, discounts and benefits.
• A friendly, inclusive and supportive working environment.

Ready to join us

If you are passionate about hospitality and want to help create exceptional experiences for our guests, we would love to hear from you.