Waiter/Waitress

Big Mamma; Manchester; On-site; Full time

Job summary

A leading French Italian restaurant group in Manchester seeks a passionate Waiter/Waitress to join their team. In this full-time role, you'll provide excellent service, manage guest experiences, and embody Big Mamma's values. Enjoy competitive pay, a supportive work environment, and numerous benefits that enhance your professional journey.

Benefits

15% Employee discount

£500 referral bonus

Employee of the Month award

Open Up - mental health support

Regular training & growth opportunities

Qualifications

• Previous experience as a waiter/waitress in a busy restaurant is required.
• Flexible availability, including weekends and evenings is necessary.

Responsibilities

• Look after guests in your section, following service steps.
• Upsell and process payments.
• Open and close the floor while maintaining cleanliness.

Skills

Excellent customer service

Communication skills

Team spirit

Proactive attitude

Job description

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Big Mamma is a French Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the past 8 years, we have opened the doors to 27 restaurants in Europe (France, Monaco, England, Spain, Germany, Belgium and Italy).

Our mission? To share with our customers 100% homemade authentic Italian dishes in beautifully designed spaces, with big smiles!

Join our amazing team as our Waiter/Waitress!

YOUR MISSION:

You will be part of a BIG MAMMA floor team!

Your top priority will be to look after all of the guests in your section - following the steps of service, giving recommendations, upselling and processing payments.

You will master the knowledge of our products, wines and cocktails.

You will be opening and closing the floor.

You will respect health and safety standards and maintain cleanliness and organisation across the floor

You will spread magic and make our customers live the best moment of their day!

You will embody Big Mamma values: have a warm, smiling, professional attitude towards the customers, help your colleagues during service and demonstrate a "problem solver" attitude.

YOUR SKILLS:

Big Smile and passion for Italian food!

Great energy, proactive attitude and team spirit

Excellent customer service and communication skills

Previous experience as a waiter/waitress in a busy restaurant

Flexible availability, including weekends and evenings

OUR OFFER:

Permanent, full-time position

£16.71 per hour + Tronc Point

5 days working week with 2 consecutive days off

Tasty staff food served family style

15% Employee discount in all of our restaurants

£500 referral bonus when you refer a friend

Employee of the Month award

Open Up - free, confidential mental health and wellness support

Wagestream: Financial Well-Being platform that allows you to access your wages between paydays

Regular training & growth opportunities

Mobility across all of our venues in the UK and Europe

Ti aspettiamo!

BIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, colour, religion, national origin, disability, age or any other characteristic protected by law.