Waiter / Waitress

U9; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury cocktail bar in London is hiring enthusiastic Floor Staff to ensure an exceptional experience for guests. Responsibilities include greeting customers, taking orders, and maintaining a welcoming atmosphere. Candidates should have strong guest service skills and a willingness to work in a fast-paced environment. The role offers a competitive hourly wage with benefits including service charge, tips, and meals during shifts.

Benefits

Service Charge

Tips

Staff Meal on Duty

Uniform

Qualifications

• Previous experience in luxurious hospitality or restaurant settings is advantageous.
• Strong culinary knowledge is beneficial, along with a keen understanding of food safety practices.
• Excellent guest service skills, with the ability to engage positively with customers.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude.
• Take orders accurately and efficiently, processing payments as necessary.
• Handle guest inquiries and complaints with professionalism.

Skills

Guest service skills

Time management skills

Basic maths skills

Culinary knowledge

Job description

Overview

Job Description: We are seeking enthusiastic and dedicated Floor Staff to join our dynamic team. As a vital part of our hospitality environment, you will be responsible for ensuring an exceptional experience for our guests. Your role will involve assisting in various capacities, from providing outstanding customer service to maintaining a clean and welcoming atmosphere.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude.
• Assist customers in selecting menu items, providing recommendations and upselling where appropriate.
• Ensure food safety standards are adhered to at all times, maintaining cleanliness in the bar/dining area and private rooms.
• Take orders accurately and efficiently, processing payments as necessary.
• Collaborate with kitchen/bar staff to ensure timely delivery of food and beverages.
• Maintain an organised workspace, ensuring that all areas are tidy and well-stocked at all times.
• Handle guest inquiries and complaints with professionalism, striving to enhance their dining experience.
• Support team members during busy periods, demonstrating strong time management skills.
• Will be required to work weekends and night shifts.

Qualifications

• Previous experience in luxurious hospitality or restaurant settings is advantageous.
• Strong culinary knowledge is beneficial, along with a keen understanding of food safety practices.
• Basic maths skills for handling transactions and managing orders effectively.
• Excellent guest service skills, with the ability to engage positively with customers.
• Ability to work efficiently under pressure while maintaining attention to detail.
• Strong time management skills to ensure prompt service delivery.
• A willingness to help colleagues and contribute to a positive team environment.

Details

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: from £12.21 hourly
Benefits: + Service Charge + Tips + Staff Meal on Duty + Uniform
Starting time: Immediate start!

About U9

Nestled in the heart of Leicester Square, U9 is a new opening luxury cocktail bar and karaoke destination redefining nightlife in London’s West End. Welcome to U9 — where luxury meets laughter, and every night has a soundtrack!