Waiter/ Waitress

The Londoner; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a prestigious boutique hotel, The Londoner, as a Waiter/Waitress at the exclusive Japanese Rooftop Bar. This role involves providing exceptional service, understanding menu intricacies, and responding to guest feedback, all while working in a high-end dining environment. Enjoy a competitive salary and a range of benefits as you develop your hospitality career in this renowned establishment.

Benefits

28 days Holiday including Bank Holidays

Complimentary hot meals and unlimited beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to a discount platform for popular stores

Auto enrolment into company pension scheme

Regular social events

Annual company recognition events

Access to medical appointments with company doctor

Opportunities for promotion and training programs

Qualifications

• Previous front of house waiting experience in a high-end operation is essential.
• Excellent attention to detail and customer service skills.
• Impeccable command of English both written and spoken.

Responsibilities

• Fully understand the menu and dining concept for guest explanations.
• Check satisfaction levels and handle feedback or complaints.
• Work closely with Head Waiters and Floor Managers.

Skills

Attention to detail

Customer service

Communication

Passion for food and beverage

Tools

Open table

Micros

Job description

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Welcome to
The Londoner, a hotel that is chic boutique in spirit and feeling yet
staggering in scale and ambition. A
perfectly engineered collection of spaces, tastes, textures, and offerings over
15 floors. Situated in the heart of
Leicester Square, where the four corners of the city meet.We are
seeking hospitality professionals whose unique talents and ambitions will drive
them to not only rise to our guests exacting standards, but also propel their
own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s
first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Waiter/ Waitress to join our exclusive Japanese Rooftop Bar and Restaurant - 8 At The Londoner.

Overview:

· An amazing opportunity to join the team in 8 at The Londoner as a Waiter/ess.

. You will fully understand the menu and be able to explain the dining concept to all guests, carefully checking for any allergens.

. You will read the needs of tables and serve them as to their preferences.

. You will work closely with the Head Waiters and Floor Managers to ensure that service is seamless and an exceptional level of service is provided to guests.

. You will ensure that satisfaction levels are checked at all tables you are serving and will handle any feedback or complaints accordingly.

. You will take payment in accordance with company procedures.

· As a Waiter/Waitress you will be competent with-It applications such as Open table, Adecco and Micros.

About You:

· Previous front of house waiting experience of working in a high-end food led operation is essential.

· Demonstrates excellent attention to detail and customer service skills.

· Impeccable command of English both written and spoken.

· A Passion for food and beverage, serving guests and providing outstanding hospitality.

Our Benefits Package:

· Competitive salary

· 28 days Holiday per annum including Bank Holidays increasing with long service

· Complimentary hot meals, salad bar and unlimited beveragesprovideddaily

· Recommend a Friend Scheme of up to £500 per friend recommended.

· Annual complimentary night stays within our hotels

· Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

· Access to a discount platform for all of the most popular stores and outlets

· Auto enrolment into our company pension scheme

· Regular social events across all hotels

· Annual company recognition events held in January each year

· Wellbeing champions across all of our hotels

· Access to our company doctor for medical appointments and occupational health support

· Access for all hosts to our online learning platform Edwardian Academy

· Opportunities for promotion and a wide range of training programs to support your development

· In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.