Waiter / Waitress

Based in Chiswick W4. Hours: up to 42 hours per week - Overtime paid in addition to contracted hours but also flexible if required.

Join Our Team at Le Vacherin

About Us:

At Le Vacherin, we are dedicated to creating unforgettable dining experiences, blending exceptional cuisine, fine wines, and outstanding service. Renowned for culinary excellence, we proudly hold accolades such as a Michelin rating and 2 AA Rosettes. Our passionate team is committed to crafting memorable moments for our guests and providing a truly remarkable dining journey.

Your Role:

As a Waiter at Le Vacherin, you will be the face of our restaurant, embodying our commitment to excellence. Your key responsibilities include:

1. Delivering exceptional table service, offering insights into our diverse menu of food, wine, and cocktails.
2. Answering phone calls professionally, recording guest reservations and details accurately.
3. Taking orders efficiently and liaising with the kitchen team for seamless service.
4. Presenting and explaining menus, including specials, to enhance the guest experience.
5. Ensuring guest satisfaction and promptly communicating concerns to managers or supervisors.
6. Assisting with table setup, clearing, and resetting for the next guests.
7. Demonstrating warmth and personality in interactions with guests and colleagues, acting as an ambassador for Le Vacherin.
8. Supporting and training new team members while maintaining a positive and professional demeanor.

What We’re Looking For:

To excel in this role, you should bring:

1. Previous experience in a supervisory or similar role in upscale dining, with exposure to Michelin-starred or AA Rosette establishments as a plus.
2. A passion for delivering exceptional customer service and creating memorable dining experiences.
3. Genuine enthusiasm for fine dining and beverages, with a desire to continuously learn and grow.
4. Strong attention to detail and effective communication skills (verbal, written, and numerical).
5. A cooperative, team-oriented attitude that fosters a positive work environment.
6. Punctuality, energy, and a proactive approach to challenges.
7. Adaptability to embrace new concepts and processes, coupled with a positive and friendly demeanor.

Compensation & Benefits:

We value and support our team members, providing opportunities for growth and well-being. Benefits include:

1. The ability to keep all cash and credit card tips earned in your section.
2. A tronc and service charge system that ensures your hourly wage exceeds £13 per hour.
3. Comprehensive training programs, including Food Safety, First Aid, Health & Safety, and more.
4. The company fully funded language and personal development courses in English and French.
5. Complimentary staff meals are provided twice daily (breakfast and dinner).
6. A generous employee discount for family and friends.
7. A competitive salary based on experience, plus service charges.

Join us at Le Vacherin and become part of a dynamic team dedicated to delivering exceptional dining experiences. If you’re passionate about fine dining and outstanding service, apply now and start your journey with us!

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: 42hrs per week
Salary: £12.8 – £13.3 hourly
Benefits: Cash Tips / Performance Based Bonuses / Company Pension

About Le Vacherin:
We welcome you to Le Vacherin, a traditional French bistro restaurant, in the heart of West London in Chiswick. Le Vacherin has gone from strength to strength, becoming one of the best loved French restaurants. Michelin rated, 2 AA rosettes.