Waiter / Waitress

Red Carnation Hotels Ltd.; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated Waiter to join their team. The successful candidate will provide excellent customer service and attention to detail while ensuring a memorable dining experience for guests. This full-time position offers an attractive salary package along with numerous benefits, such as holiday allowances, employee discounts, and professional development opportunities.

Benefits

Holiday allowance starting at 20 days

Excellent service charge

Award winning learning and development opportunities

Employee benefits and discounts

Free meals on duty

Qualifications

• Previous experience in a similar role in a luxury hotel environment.
• Ability to connect with guests and provide personalized service.
• Collaborative and positive attitude to work within a team.

Responsibilities

• Take food and beverage orders and communicate clearly with kitchen/bar staff.
• Engage with guests and ensure a memorable experience.
• Maintain cleanliness and hygiene standards in service areas.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Job description

Waiter***luxury hotel***

Incredible benefits

We are looking for aWaiter to join our family.We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment.This is a full-time role and will be reporting into the Food and Beverage Manager.

Location:The Rubens at the Palace

Employment type:Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £25,397.00 plus service charge

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

The Rubens at the Palace Hotel part of the Red Carnation Hotels, is a stunning five star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

Key Responsibilities of aWaiter:

• Take food and beverage orders accurately, ensuring all requests are communicated clearly to the kitchen and bar staff.
• Be fully familiar with all menu items and products available to offer informed recommendations and answer guest questions.
• Ensure tables are cleaned, set up to the highest standards, and maintained throughout the service period.
• Engage with guests and provide attentive service, ensuring every experience is memorable.
• Maintain all food service areas to the highest level of cleanliness and hygiene in accordance with hotel standards.

What are we looking for?

• Ability to connect with guests and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure high standards of service and presentation are consistently met.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar role within a luxury hotel or fine dining setting.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.