Waiter / Waitress

Hotel 41 (London, Victoria); London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel in London is seeking a full-time Waiter to provide excellent customer service and maintain high standards in a fine dining environment. Ideal candidates will have previous experience in luxury hospitality, strong interpersonal skills, and the ability to create memorable guest experiences.

Benefits

Holiday allowance starting at 20 days

Excellent service charge added to salary

Professional development opportunities

Discounted meals and accommodation rates

Paid volunteering days

Employee Assistance Programme

Monthly recognition events

Free meals on duty

Complimentary uniform and dry-cleaning

Qualifications

• Previous experience in a similar role in a luxury hotel environment is essential.
• Ability to provide personal service with a warm, professional attitude.
• Keen eye for detail to meet high service standards.

Responsibilities

• Take food and beverage orders and ensure accurate communication with kitchen/bar.
• Engage with guests and provide attentive service.
• Maintain cleanliness and hygiene in food service areas.

Skills

Customer service

Attention to detail

Interpersonal skills

Team collaboration

Job description

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We are looking for aWaiter to join our family. We are looking for someone who has
excellent customer service skills, interpersonal skills, attention to detail
and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the Food & Beverage Operations Manager.

Employment type:Full-time

Working pattern: Shift work 5 days on 2 days off

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

Hotel 41 part of the Red Carnation Hotels is a prestigious Forbes Five Star boutique luxury hotel. This residents only hotel has 30 luxurious rooms and suites and a breathtaking Executive Lounge, discreet but full of atmosphere.

Key Responsibilities of aWaiter:

• Take food and beverage orders
  accurately, ensuring all requests are communicated clearly to the kitchen and
  bar staff.
• Be fully familiar with all menu
  items and products available to offer informed recommendations and answer guest
  questions.
• Ensure tables are cleaned, set up
  to the highest standards, and maintained throughout the service period.
• Engage with guests and provide
  attentive service, ensuring every experience is memorable.
• Maintain all food service areas
  to the highest level of cleanliness and hygiene in accordance with hotel
  standards.

What are we looking for?

• Ability to connect with guests
  and provide personalised service with a warm, professional attitude.
• A keen eye for detail to ensure
  high standards of service and presentation are consistently met.
• Collaborative and positive
  attitude, with the ability to work seamlessly within a team.
• Previous experience in a similar
  role within a luxury hotel or fine dining setting.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.