Waiter/Waitress

HWSOF-Food & Beverage; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious hotel group in Greater London is seeking enthusiastic staff to provide high-quality guest service. Responsibilities include seating guests, taking orders, and making recommendations. Ideal candidates will have excellent communication skills, a smart appearance, and the ability to thrive under pressure. Experience in a 5-star hotel role is a distinct advantage. This position offers opportunities for career advancement within the hotel group.

Benefits

Free meals on duty

Uniform provided and dry cleaned

Discounted rates at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts

Life assurance scheme

Wage stream

Employee assistance programme

Recognition awards for long service

Qualifications

• High quality service and attention to detail.
• Smart and professional appearance.
• Experience in a similar role at a 5-star hotel is an advantage.

Responsibilities

• Seating, presenting menu, taking orders, and serving guests.
• Listening to the needs of guests and building rapport.
• Making knowledgeable suggestions on dishes.
• Raising bills and taking payment.
• Clearing and re-setting tables.

Skills

Excellent communication skills

Attention to detail

Ability to remain calm under pressure

Team player

Approachable manner

Job description

Compensation & Benefits

Salary – £25,480 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About Us

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do

• Seating, presenting menu, taking orders, and serving guests.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the dishes that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role would be a real advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.