Waiter/Waitress

Rockwater Enterprise; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading beachfront destination in Hove as a waiter/waitress, where you'll deliver outstanding service and create cherished moments for guests. With a focus on collaboration and guest experience, you'll thrive in a dynamic team that prioritizes excellence in hospitality.

Benefits

Wagestream - Access your pay early

Incredible tips - Approximately £2-£3 per hour on top of your basic pay

Health assured - Employee assistance programme

25% off your food bill up to 4 people

Free staff meals on shift

Free uniform

Qualifications

• At least 1 year experience as a waiter in a high volume venue.

Responsibilities

• Develop menu knowledge to assist guests.
• Ensure accurate and timely delivery of orders.
• Maintain cleanliness and organization in dining areas.
• Assist in opening and closing procedures.
• Promote and upsell menu items.

Skills

Service delivery

Teamwork

Customer relations

Menu knowledge

Upselling

Job description

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Rockwater Hove is Sussex’s most premier beachfront destination venue situated right on Hove seafront. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.

Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Downstairs our lodge offers a cosy workspace and cafe setting.

Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.

A Rockwater waiter/waitress is a proactive, cheerful team player, with a passion for the hospitality industry. Working collaboratively with the team and guests to ensure service delivery and guest experience is of paramount importance. You will focus on exceeding the expectations of the customer, and providing the best possible experience, incorporating Rockwater standards of service requirements at all times.

• Develop a deep understanding of our menu, beverages, and service standards to provide knowledgeable assistance to guests.
• Learn the Rockwater ‘waves’ of service and apply these service standards to each guests.
• Ensure accurate and timely delivery of dishes to the guests' tables, maintaining the highest level of order accuracy.
• Uphold impeccable cleanliness and organisation in all assigned areas, contributing to a welcoming and efficient dining environment.
• Assist in the opening, operation, and closing procedures, consistently meeting our stringent standards.
• Prioritise safety at all times, both for yourself and others, promptly addressing any potential hazards or concerns in the restaurant and follow strict allergen procedures.
• Work closely with all staff members to foster strong customer relationships and cultivate loyal regular guests.
• Be open to fulfilling any reasonable requests from management, demonstrating flexibility and a willingness to contribute to the team's success.
• Proactively promote and upsell menu items, offering suggestions to guests to enhance the guest experience

The Ideal Candidate

• At least 1 years experience as a waiter in a high volume venue.

Benefits and Rewards

• Wagestream - Access your pay early
• Incredible tips - Approximately £2-£3 per hour on top of your basic pay (Based on last 3 months)
• Health assured - Employee assistance programme
• 25% off your food bill up to 4 people
• Free staff meals on shift
• Free uniform

Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As a waiter/waitress you'll play a key role in crafting these cherished moments for our guests.If you're excited about delivering outstanding experiences then step inside and discover the Rockwater way.