Waiter / Waitress

The Counter London; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading restaurant in London is looking for an experienced Senior Waiter to ensure guests receive exceptional service. Ideal candidates will have over 2 years in a chef-led restaurant, strong problem-solving skills, and a passion for customer service. Competitive hourly rate of £13 to £16 offered, with an immediate start available.

Qualifications

• 2+ years experience in chef-led restaurant.
• Friendly and professional guest engagement.
• Strong problem-solving skills for customer complaints.

Responsibilities

• Provide exceptional service to guests.
• Train new waitstaff on service protocols.
• Maintain thorough knowledge of the menu.

Skills

Guest engagement

Problem-solving

Job description

Overview

The Counter Soho is on a lookout for experienced Senior Waiters!

What you will be doing

• Provide exceptional service to guests, ensuring a positive dining experience.
• Train new waitstaff on service protocols, menu items, and customer interaction techniques.
• Provide ongoing mentorship and support to junior staff, ensuring consistent service quality.
• Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods.
• Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages.
• Communicate effectively with kitchen staff and management to ensure smooth operation.
• Coordinate with the front-of-house team to deliver seamless service during peak hours.
• Provide feedback to management regarding guest experiences, staff performance, and operational issues.
• Participate in staff meetings and contribute to discussions on service improvements.

Qualifications / Requirements

• 2+ years experiences in chef-led restaurant setting.
• Ability to engage with guests in a friendly and professional manner.
• Strong problem-solving skills to handle customer complaints or issues effectively.
• Willingness to step in and assist colleagues when needed.

Experience

Required

Languages

English – Advanced

Employment

Full-time

Salary

£13 – £16 hourly

Starting time

Immediate start!

About The Counter London

Chef-led Agean restaurant in the heart of Carnaby street.