Waiter / Waitress

Malmaison Hotel Liverpool; Bristol; On-site; GBP 12,000 - 18,000; Full time

Job summary

A prestigious hotel in Bristol is seeking a Waiter / Waitress to join their team. In this role, you will ensure a smooth dining experience by managing communication between guests and kitchen staff. The ideal candidate has excellent communication skills, a passion for customer service, and the ability to work flexible hours. This position offers competitive pay with additional company benefits and opportunities for career progression.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off your bill at Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness & National Campaign Days

Access to earned wages via Wagestream

Complimentary stays on work anniversaries

Employee Assistance Programme

Qualifications

• Experience in a similar role preferred.
• Ability to work flexible hours.
• Strong interpersonal skills.

Responsibilities

• Ensure a smooth dining experience for guests.
• Communicate effectively with kitchen and management.
• Control the flow of the restaurant.

Skills

Communication skills

Customer service

Teamwork

Job description

About the Location

Purchased 2015

78 Bedrooms

91-seater restaurant, overlooking the terrace and bridge

Spacious pub and terrace

3 Private Event Spaces - seating up to 144

Boasting fantastic panoramic views of the Suspension Bridge and Gorge, an idyllic position in the heart of Clifton Village’s Georgian splendor. If ever there was a city with a story to tell, it’s Bristol. Enveloped in the hills of South-West, it has its own unmistakable identity. With a host of iconic cultural attractions born out of the city’s centuries-old heritage and irrepressible creative spirit. Float over historic landmarks in a beautiful balloon, seek out world-class street art and follow the sound of live music flowing into cobbled streets.

About The Role

Waiter / Waitress, The Avon Gorge by Hotel Du Vin

Rate of Pay / Hours: OTE Up to £13.30 per Hour (Including TRONC) plus Generous Company Benefits, Training & Development / 14 Hours per Week

Type of Contract: Permanent

Location: Bristol, Clifton Village

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for Life.

The Avon Gorge Hotel is part of the iconic Hotel Du Vin brand of hotels with Hotel du Vin, guests enjoy relaxed, stylish townhouse hotels and delicious bistro dining at sensible prices. Beautiful bedrooms feature luxuries such as roll-top baths, monsoon showers, fluffy bathrobes, and plentiful bathroom goodies. The wine theme is obvious throughout the hotels, with each bedroom sponsored by, and named after, an eminent wine company. And the walls are hung with hundreds of prints, lithographs and other wine-related memorabilia. In the bistros and bars, we serve classic dishes and drinks in comfortable surroundings, and offer an extensive, eclectic wine selection.

In this role you will be the face of the restaurant, you'll help control the flow, and communicate with the Kitchen and the restaurant management to ensure smooth and controlled dining experience for our guests.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training. We'll help you be 'The Difference' between good and great guest experiences.

Do you want to be part of something different, working with the best food, drink and a brand you can be proud of.

We create memories that our guests never forget. This could be the next step for you into a F&B Management role – we actively encourage internal development and progression. Onwards and upwards.

Benefits

About You

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family
  
  

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace
  
  

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Apply

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