Waiter/ Waitress

Malmaison Hotel Liverpool; Birmingham; On-site; Full time

Job summary

A leading hospitality brand in Birmingham is seeking a dedicated Waiter/Waitress. You will be the face of the restaurant, ensuring excellent dining experiences for guests. Flexible shifts and opportunities for career development are offered, along with competitive pay and generous benefits. Experience is not necessary, but a passion for customer service and a willingness to learn are essential.

Benefits

Discounted staff room rates

50% off for friends and family

35% off dining

Fully funded apprenticeships

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Wellness Campaign Days

Instant access to earned wages

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience is not essential but a passion for customer service is key.
• Willingness to learn is essential.

Responsibilities

• Control the flow and ensure a smooth dining experience for guests.
• Communicate effectively with kitchen and management.

Skills

Customer service

Communication

Job description

About the Location

Opened 2002

193 bedrooms

120-seater Bar & Grill

12 private event spaces - largest seats up to 120

Spa - 5 treatment rooms, sauna, steam room, Jacuzzi, pool, rain showers

Housed within the former Royal Mail Sorting Office in the heart of the city centre, within minutes of New Street station; Grand Central. Birmingham, England’s second city, is packed full of exciting attractions. From being named the 'most exciting food destination' by the Good Food Guide 2022 to the world-class Bull Ring Shopping Centre, live performances at the Barclaycard arena, Hippodrome, and Alexandra Theatre, to tranquil walks down the Gas Street Basin canal. With multiple Industrial Revolution-era landmarks and a network of canals lined with trendy cafes and bars, Birmingham offers a vibrant city experience.

About The Role

Waiter / Waitress, Malmaison

£12.30 Per Hour, 8 Hours + Generous Company Benefits, Training & Development

Permanent Contract

Birmingham

Get paid for doing what you love, enjoy perks and benefits, learn new skills, and build a career for life with Malmaison.

As a waiter/waitress, you will be the face of the restaurant, helping control the flow, communicating with the kitchen and management to ensure a smooth dining experience for guests.

We are open 7 days a week, 365 days a year, and require flexible shift work. We offer flexibility in shifts, with busier times during evenings and weekends. Shift patterns and hours can be discussed at interview.

We offer nationally recognized apprenticeships alongside detailed brand training to support your career development. We aim to help you deliver exceptional guest experiences and progress into management roles.

Experience is not essential but a passion for customer service and willingness to learn are key.

Join us to work with the best food and drink, be part of a proud brand, and create memorable guest experiences. This could be your next step into a Food & Beverage management career, with opportunities for internal development and progression.

Benefits

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• 50% off the best available rate for friends and family.
• 35% off dining in our brasseries and bistros.
• Fully funded apprenticeships supporting career growth.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical from £5/month.
• Referral schemes paying up to £1500.
• Decent uniform.
• Wellness & Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, etc.
• Wagestream – instant access to earned wages, financial management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
• Support of The Brain Charity.
• Employee Assistance Programme – free, confidential advice 24/7.

Our Sustainability Goals

• 100% renewable energy for electricity, mainly from UK wind farms.
• Recycle at least 70% of hotel waste.
• Use eco-friendly cleaning systems, including enzyme-based products.
• Volunteer for sustainable charities two days per year, paid.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all qualified persons regardless of race, sex, disability, religion, sexual orientation, or age.