Waiter/Waitress

RedCat Independent Pubs; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing hospitality company in Ashford is seeking a Team Member for Front of House. You will provide outstanding service to guests, ensure cleanliness, and collaborate with your team. Ideal candidates are 18+, organized, and passionate about hospitality. The role includes opportunities for training and progression within the company.

Benefits

Tronc

25% off food and drink

Financial wellbeing programme

Employee recognition programme

Meal deals during shifts

Apprenticeship Programme

Access to training site

Wellness Programme

Qualifications

• Must be 18 years of age or older.
• Strong communication skills with colleagues and guests.
• Ability to multitask and maintain tidiness.

Responsibilities

• Work as part of a team to provide excellent customer service.
• Stay calm and courteous during busy shifts.
• Ensure cleanliness and compliance with safety standards.
• Accurately record orders and handle cash.

Skills

Team player

Professional and approachable

Well organized

Understanding of allergen safety

Product knowledge

Cash handling

Willingness to learn

Job description

Team Member - Front of House

Due to the nature of the work involved, we will only be proceeding with applications from those 18 years of age or older.

What's in it for you?

• Tronc
• 25% off all food, drink, rooms at all RedCat Venues* (T&C’s) apply
• Great opportunities to progress within a growing company
• Financial wellbeing programme
• Employee recognition programme
• Meal deals whilst on shift
• Apprenticeship Programme
• 24hrs access to the companies training and development site.
• Wellness Programme
  
  

You love the venue you work for, and you are passionate about giving your guests an incredible experience. You comfortably work in your team to achieve this by ensuring the food and drink you serve looks and taste wonderful, and it is all delivered with integrity and passion. You share the courteous and hospitable values of your Managers so making recommendations to guests, offering friendly conversation and answering their questions promptly will come naturally to you.

You should have an interest and an understanding of commercials of the business; how using promotions, recommendations will help your venue achieve profitability and growth, as well as ensuring all bills are recorded and paid for accurately.

You see the importance of keeping a clean and tidy section, following RedCat health and safety standards and you ensure your department is wonderfully inviting and immaculately presented at all times.

Key Responsibilities

• You’re a team player – Works naturally as part of a team, communicates well and shows consideration with colleagues and with other departments to achieve the best levels of customer experience.
• You are smart and friendly – Well presented with a professional and approachable manner, you will be able to stay calm and courteous, even through the busiest shifts.
• You are well organized and very tidy – Multitasking and prioritizing customer requests and tasks will be part of your job, and all the while ensuring you work in a neat and tidy way, ensuring our places are beautifully presented.
• Let’s be safe - You demonstrate awareness of allergen safety, covid-safety as well as adhering to RedCat’s health and safety procedures and licensing laws at all times. You communicate any risks you see to your managers.
• A product expert – From a perfectly garnished gin and tonic to a table setting that’s instantly—Instagramable, you are passionate about our offering and know everything about it!
• Stock and cash handling – You are confident using EPOS systems to accurately record customer orders and take payments
• You are ready to learn! - You will be given training in the form of online courses and reading as well we on the job coaching; be ready and willing to absorb lots of information to help you become the best you can be!
  
  

Hospitality is our Personality and we are RedCat!

Company Overview

RedCat are acquiring multiple pubs and inns in sought after locations across the UK. Our calling is to revive and re-generate potentially amazing spaces, by investing heavily in the buildings, and design, their branding, and most of all the people. By providing industry leading, lifestyle enhancing spaces, we will be injecting excitement back into the hospitality sector. RedCat is an ambitious, fast paced company and if you want to come on this exciting journey, the opportunities at RedCat are infinite.

The RedCat Way

We want every employee at RedCat to carry out their role and responsibilities with the same approach, having integrity, showing care and being respectful. Whether you are managing a 30 room boutique hotel or you are making cocktails in a leading high street café bar, you can all carry out these duties in the same RedCat way. Hospitality is your personality, that’s why you an honest problem solver who will roll up your sleeves and make sure every customer you serve has an incredible experience, one to write home about.