Waiter - The Berkeley Bar & Terrace

Maybourne Hotel Group; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Family friendly policies

Pension scheme

Holiday allowance

Travel Season Ticket Loans

Salary sacrifice

Holiday Trading

Retail Discount

Wellbeing support

Discounted room rates

Food & Beverage discounts

Job summary

The Berkeley in London seeks a Waiter/ess to deliver exceptional service in a luxury hotel environment. You will greet guests, present menus, and ensure seamless bar and dining experiences in line with our standards.

Successful candidates will have experience in premium hospitality, be highly professional, and thrive in a fast-paced team. We offer competitive pay, extensive benefits, and opportunities for career development within Maybourne.

Qualifications

• Experience in luxury hotel or high-end hospitality.
• Excellent level of customer service and professional demeanor.
• Ability to communicate menu details clearly and efficiently.
• Maintain high standards of hygiene and hotel procedures.

Responsibilities

• Greet guests and ensure they feel welcome at the bar and restaurant.
• Provide attentive, prompt, and professional service.
• Be fully conversant with bar menus and special offers.
• Adhere to licensing laws and health and safety regulations.
• Maintain clean, organized service areas and proper portion control.
• Support team with a positive and cooperative attitude.

Skills

Customer service

Guest interaction

Professionalism

Job description

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar & Terrace, and The Berkeley Café.

As aWaiter/essyou will be providing an excellent level of customer service in a professional and efficient manner in line with the department standards.

Main responsibilities of the role include but are not limited to:

• Greet and make feel welcome all the guests walking in to the bar.
• Creating memorable experiences for our guests, simultaneously ensuring that service is prompt and professional.
• Be fully conversant with all Bar menus and special offers, ensuring efficient communication is maintained at all times.
• Uphold and maintain standards at all times in line with the department standard of procedures.
• Ensuring that licensing laws, health and safety legislation is adhered to.
• Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Successful candidates for theWaiter/essopportunity will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have worked in a similar role within a luxury hotel environment.

The Berkeley Experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role.??We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

Main duties and responsibilities

• Be fully conversant with all Restaurants, Bar, Banqueting and Floor Service menus with regard to the particular items relating to your designated area and other kitchen areas as directed.
• Being responsible for the production of food within your designated section.
• Ensuring that food preparation is of the highest standard at all times.
• Advise Sous Chefs of any commodity needing immediate use or attention.
• Encourage and motivate staff within your section.
• Ensure that all refrigerated areas are kept clean, and temperatures are maintained at correct levels and recorded in the correct manner.
• Ensure that portion control is maintained in accordance with company guidelines.
• Maintain high standards of personal hygiene and that the cleanliness of lockers, showers / toilets and changing rooms are maintained to the required standard of the Hotel.
• Contribute to maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.