Waiter/ess - Six Senses London

InterContinental Hotels Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel chain in London is seeking a Waiter/ess to deliver exceptional service and manage guest orders. Ideal candidates should have at least 2 years of experience in a similar role within luxury settings. Responsibilities include supervising junior staff, maintaining high service standards, and ensuring guest satisfaction. Fluency in English is required, and additional languages are a plus. This role emphasizes food and beverage knowledge, along with a strong commitment to hospitality.

Qualifications

• At least 2 years’ experience in a similar operational setting in luxury hotels.
• Fluency in English; knowledge of additional languages preferred.
• Familiarity with food hygiene codes and controlling inventory.

Responsibilities

• Take guest orders and provide exceptional service.
• Greet guests and conduct welcome and check-in procedures.
• Supervise the Restaurant Junior Commis team.

Skills

Exceptional service skills

Knowledge of Food and Beverage

Empathy

Communication skills

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

MICROS/point of sale systems

Job description

Overview

As Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Waiter/ess, I will support Food & Beverage Management and assume responsibility for the efficient operation in the following:

• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Check areas prior to opening to guests and ensure all areas are clean, properly equipped and in a high standard of maintenance.
• Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management
• Supervise the Restaurant Junior Commis team, in particular with Opening and Closing.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Waiter/ess, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel policies on discounts/food promotion.
• I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Waiter/ess at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.