Waiter

Petersham Nurseries - Richmond; Twickenham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Petersham Nurseries - Richmond in Twickenham is seeking an experienced Waiter to be the welcoming face of the dining room, delivering attentive service and sharing knowledge of the menu to enhance the guest experience.

You will maintain a polished appearance, work flexibly including weekends and evenings, and collaborate with the kitchen to ensure guests leave impressed with their dining experience.

Qualifications

• Experience delivering high levels of customer service.
• Knowledge of the menu and any specials.
• Professional personal appearance in a dining environment.
• Willingness to work flexible hours including weekends/evenings.

Responsibilities

• Greet customers with a warm, attentive approach and provide prompt service.
• Maintain an immaculate appearance by adhering to dress code.
• Know the menu and specials to advise guests effectively.
• Liaise with the kitchen to resolve any food quality issues for guest satisfaction.

Skills

Customer service

Menu knowledge

Professional appearance

Flexible hours

Job description

Experienced Waiter - Position Purpose

As a Waiter you represent the face of your Restaurant and are responsible forproviding an amazing dining experience for our customers that is unrivalled byour competitors. Demonstratingexceptional knowledge of the menu and ensuring that the service you provideresults in increased sales and repeat business.

Sales & Customer Service

• Greet customers with a warm and friendly reception,remain attentive throughout their visit, and ensure that we provide customers with a prompt and efficient service.
• Maintain an immaculate appearance by adhering to theCompany’s Dress Code Policy and hygiene standards.
• Have knowledge of the restaurant menu and anyspecials in order that you can advise customers about each ofthe dishes offered.
• Liaise with the kitchen in the event of any problemswith food quality to resolve to the diner’s satisfaction.

Personal Qualities

• Keen interest and passion for customer service andfood.
• Totally professional eye for detail in every aspectof a restaurant.
• Contributing to the smooth running of therestaurant, sharing duties and demonstrating flexibility with regard to hoursand days of work.
• Understand the restaurants ethos.

Other

• Flexible working includes regular weekend, bankholiday and occasional evening working.
• Involvement in adhoc project work/ events.
• Contribute to thecontinual growth and success of the business.

Competenciese

• Resilience and Composure
• Integrity andTrust
• Communication

We look forward to hearing from you.

‘Please note, whilst we try to reply to all candidates, due to a high volume of applications this is not always possible’.