Waiter

The Dorchester; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join us as a Waiter at Alain Ducasse at The Dorchester, a renowned luxury hotel. You'll take pride in providing exceptional service, ensuring each guest's experience is delightful. With a strong emphasis on training and development, this position offers a unique opportunity to excel in the hospitality industry.

Benefits

Complimentary Stays at Dorchester Collection Hotels

50% Discount on Food and Beverages

Access to a Private Pension Scheme

Opportunities for Career Advancement

Participation in Social Events

Referral Bonus of £1000

Immediate Well-being Support

Qualifications

• Ability to adapt communication style to suit different situations.
• Clear and friendly verbal communication with guests and colleagues.
• Willingness to learn new techniques and service methods.

Responsibilities

• Deliver dishes from the kitchen to guests efficiently and with attention to presentation.
• Set up tables and prepare equipment before service begins.
• Learn the menu thoroughly to provide detailed information to guests.

Skills

Attention to Detail

Communication Skills

Team Collaboration

Customer Service

Job description

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Join us
as a Waiter at Alain Ducasse at The Dorchester, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Waiter at Alain Ducasse at The Dorchester, you will have a unique
opportunity to excel in your field.

You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As a Waiter,
you'll enjoy your work and take pride in delighting our guests:

• You will
  be responsible for efficiently bringing dishes from the kitchen to the
  designated front-of-house area. This includes ensuring dishes are clean and
  presentable before they are taken to guests, making sure that all serving
  equipment is polished and prepared before service begins, preparing tea and
  coffee according to each guest’s preferences, ensuring that it meets our
  quality standards.
• When
  serving dishes with special requirements, you will clearly label the dish and
  ensure that it is delivered to the correct table, and notify the Head Waiter
  that a special dish is on the tray to ensure proper handling.
• You will
  set up the tables and prepare the equipment before the restaurant opens, along
  with completing the closing duties at the end of the day such as cleaning
  tables, storing equipment, and resetting the dining area.
• You will
  need to thoroughly learn the menu to answer guests’ questions and provide
  detailed information about dishes and beverages

The items
shared are the essence of a day in the life of a Waiter, but we’ll make sure
you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

• Tuesday
  to Saturday: 14:30 - close
• Sunday
  and Monday: Off

What you’ll bring

Essential Skills and Experience

• Attention
  to Detail: Ability to accurately follow service procedures and ensure
  orders are correct.
• Communication
  Skills: Clear and friendly verbal communication with guests and colleagues;
  adapting communication style to suit different situations.
• Team
  Collaboration: Ability to work effectively with fellow waitstaff, kitchen,
  and bar staff to deliver seamless service.
• Customer
  Service: Providing a positive dining experience by anticipating guest needs
  and responding to requests efficiently

Preferred Skills

• Familiarity
  with Fine Dining Standards: Knowledge of formal dining service, but
  training will be provided.
• Basic
  Wine and Beverage Knowledge: Understanding of different types of beverages
  and the ability to learn more through training.
• Experience
  in Upscale Dining: Prior experience in a fine dining or luxury hospitality
  environment is advantageous.
• Willingness
  to Learn New Techniques: Openness to training and adopting new service
  techniques, tools, or technologies.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.