Waiter

The Pembroke Club London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Best-in-class salary

Family meal on shift

Industry-leading Learning &Development

Pension scheme – including employer"s"

Annual staff award ceremony and party

More benefits to be set up as we open

Job summary

The Pembroke Club London is seeking an experienced Waiter to deliver exceptional dining experiences for our members. You will manage a designated section, master service standards, and work closely with the kitchen, reception and bar to ensure seamless service.

We value polished, guest-focused professionals with a strong knowledge of food and beverage and the ability to work evenings, weekends and late shifts in a luxury private members’ club environment.

Qualifications

• Proven experience as a waiter in a high-end restaurant, hotel, or private members’ club.
• Strong knowledge of food, wine, and beverage service.
• Excellent communication and interpersonal skills.
• Confident, professional, and guest-focused approach to service.
• Ability to manage a section independently in a fast-paced environment.
• Impeccable grooming and presentation.
• High attention to detail and commitment to service excellence.
• Positive attitude with a proactive and team-oriented mindset.
• Ability to remain calm and efficient under pressure.
• Flexibility to work evenings, weekends, and late shifts.
• Understanding of service etiquette within a luxury or members’ environment.

Responsibilities

• Deliver exceptional, personalized table service to members and their guests.
• Take accurate food and beverage orders, demonstrating strong product knowledge and confidence.
• Manage a designated section, ensuring smooth, attentive, and well-paced service throughout.
• Present menus, provide personalized recommendations, and guide members through the dining experience.
• Liaise effectively with the kitchen, reception and bar to ensure timely and accurate delivery of orders.
• Maintain impeccable table presentation, including mise en place, clearing, and resetting.
• Anticipate member needs and respond promptly with discretion and professionalism.
• Handle billing and payments accurately using POS systems.
• Support junior team members during service.
• Ensure the restaurant environment remains clean, organized, and aligned with club standards.
• Uphold all health, safety, and hygiene regulations.
• Contribute to a positive, collaborative team environment.

Skills

Guest service

Communication

Teamwork

Attention to detail

Calm under pressure

Professional grooming

Flexibility

Luxury service etiquette

Tools

POS familiarity

Job description

Role Overview

To further elevate and enhance our operations, we are seeking an accomplished Waiter to contribute and deliver on the club’s success, providing exceptional experiences for our members.

The ideal candidate is polished, attentive, and service driven. This role is central to delivering a refined and seamless dining experience, combining technical service skills with genuine, intuitive hospitality and high level of personalisation.

The successful candidate will take ownership of their section, building rapport with members while ensuring every aspect of service is executed to the highest standard. A strong understanding of food and beverage, paired with discretion and professionalism, is essential in maintaining the elevated yet personable atmosphere of the club.

Responsibilities

• Deliver exceptional, personalized table service to members and their guests
• Take accurate food and beverage orders, demonstrating strong product knowledge and confidence
• Manage a designated section, ensuring smooth, attentive, and well-paced service throughout
• Present menus, provide personalized recommendations, and guide members through the dining experience
• Liaise effectively with the kitchen, reception and bar to ensure timely and accurate delivery of orders
• Maintain impeccable table presentation, including mise en place, clearing, and resetting
• Anticipate member needs and respond promptly with discretion and professionalism
• Handle billing and payments accurately using POS systems
• Support junior team members during service
• Ensure the restaurant environment remains clean, organized, and aligned with club standards
• Uphold all health, safety, and hygiene regulations
• Contribute to a positive, collaborative team environment

Requirements

• Proven experience as a waiter in a high-end restaurant, hotel, or private members’ club
• Strong knowledge of food, wine, and beverage service
• Excellent communication and interpersonal skills
• Confident, professional, and guest-focused approach to service
• Ability to manage a section independently in a fast-paced environment
• Impeccable grooming and presentation
• High attention to detail and commitment to service excellence
• Positive attitude with a proactive and team-oriented mindset
• Ability to remain calm and efficient under pressure
• Flexibility to work evenings, weekends, and late shifts
• Understanding of service etiquette within a luxury or members’ environment

What We Offer

• Best-in-class salary
• Family meal on shift
• Industry-leading Learning & Development opportunities
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party
• More benefits to be set up as we open