Waiter

Turtle Bay; Cheltenham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Turtle Bay in Cheltenham is seeking a friendly Waiter to join our Caribbean-inspired restaurant and beach-bar experience. You will be the heartbeat of the dining room, welcoming guests with warmth and guiding them through our menu with passion.

As a Waiter, you’ll create memorable moments through genuine hospitality, timely service, and teamwork with hosts, bartenders, and chefs. We offer a vibrant, inclusive environment where every guest feels relaxed and valued, from brunch to late-night

Responsibilities

• Welcome guests and deliver warm Caribbean hospitality.
• Recommend menu items, cocktails, and drinks.
• Provide attentive service to ensure guest comfort.
• Maintain knowledge of Turtle Bay’s menu and stories.
• Collaborate with team to deliver consistent guest experiences.

Job description

Waiter

Turtle Bay is all about introducing you to that carefree, island way of life—a Caribbean kitchen and beach bar where food, drinks, and music flow effortlessly from morning until night.

Everyone’s invited. Our team can sense if you need coffee, a cocktail, a cold beer, or a plate of cutters bursting with flavour. Our people serve up the magic and warmth of the Caribbean every day, ensuring everyone feels relaxed and welcome. We create genuine connections and put people at ease, welcoming guests with our natural hosting skills and unpretentious atmosphere.

We bring people together. Strangers become friends, and guests return again and again because of the familiar faces and friendly service that make Turtle Bay special. From brunch to sundowners, we’re here to create unforgettable moments.

Our Purpose? To naturally and intuitively host, create genuine connections, and make everyone feel welcome, comfortable, and immersed in our carefree island way of life.

Our DNA: The Way We Do Things:

• Be open and listen intently.
• Do the right thing.
• Recognise differences and celebrate individuality.
• Enjoy what we do and have fun.
• Deliver exceptional hospitality.

Waiter at Turtle Bay

At Turtle Bay, our waiters are the heartbeat of the restaurant experience, curating a warm, welcoming environment where great food, drinks, and service come together effortlessly. You will create an atmosphere where everyone feels welcome, relaxed, and uplifted – like the easygoing feel of a Caribbean beach bar.

Your role isn’t just about serving food—it’s about creating moments. Whether it’s recommending a rum cocktail, sharing the inspiration behind our Caribbean dishes, or adding a thoughtful touch to make someone’s day, you’ll be an ambassador of Turtle Bay’s unique vibe.

With your friendly smile and natural hosting skills, you’ll make every guest feel like they belong. It’s about fostering connection, celebrating life’s shared moments, and bringing a slice of the Caribbean to every table.

What Does Great Look Like?

• Live the Turtle Bay DNA - Embody and demonstrate Turtle Bay's vibrant culture and values, creating a warm and relaxed atmosphere to welcome in guests.

• Menu Excellence - Showcase expert knowledge of Turtle Bay’s menu, confidently recommending dishes, cocktails, and rums while sharing the stories and inspirations behind each creation to make each experience unique and memorable.

• Create Memorable Guest Experiences - Make genuine connections through personalised greetings, warm hospitality, and thoughtful gestures. Ensure every guest feels valued and leaves with lasting memories that inspire them to return.

• Deliver Exceptional Hospitality - Approach every interaction with a “yes to the guest” mindset. Go the extra mile with enthusiasm and attentiveness, taking time to understand and anticipate guests’ needs, making sure they feel truly cared for.

• Quality and Caribbean Flair - Bring the Turtle Bay brand to life by serving each dish and drink with pride, care, and attention to detail. Celebrate the Caribbean inspiration behind the menu, ensuring exceptional quality and consistency in every guest experience.

• Work Together as One Team - Collaborate seamlessly with the team—hosts, bartenders, and chefs—creating a smooth and consistent experience for every guest. Embrace and celebrate diversity, showing respect for everyone’s needs while fostering a supportive, inclusive and united culture.

You’ll have the opportunity to grow your knowledge and skills through training, tailored courses, and a structured sign-off process, giving you the tools you need to succeed.

Let’s bring the spirit of the Caribbean to life—together.