VWG Dedicated Technician - North East London

Automobile Association; London; On-site; GBP 37,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Dedicated Technician in London, where your passion for vehicles meets exceptional customer service. In this role, you’ll be the hero on the road, addressing breakdowns and repairs while ensuring customer satisfaction. With industry-leading training and support, you’ll have the opportunity to grow your skills and advance your career. Enjoy a competitive salary, generous benefits, and a dynamic work environment that values diversity and inclusion. If you're ready to make a difference and thrive in a rewarding role, this is the perfect opportunity for you.

Benefits

Free Breakdown Cover

23 Days Holidays

Company Pension Contribution

Life Assurance

Full Volkswagen Branded Uniform

Paid Travel Time

Qualifications

• NVQ3 or equivalent in Vehicle Maintenance and Repair required.
• Experience with VWG brands is advantageous.

Responsibilities

• Fixing vehicle breakdowns and undertaking warranty repairs.
• Providing excellent customer service and clear communication.

Skills

Customer Communication

Diagnostic Skills

Problem Solving

Technical Expertise

Education

NVQ3 in Vehicle Maintenance and Repair

Job description

VWG Dedicated Technician - North East London

Business Area

Reference

NVR02213

Contract Type

Full Time

Location

London and Surrounding Areas

Closing Date

31-05-2025

Company Description/ Business Unit

If you are as enthusiastic about our brand and our cars as we are, join us!

As a Volkswagen Group Dedicated Mechanic for the AA you are the key to keeping all brands including VW Passenger, Commercial, Seat, Skoda, Audi, and more on the road. You have the variety of work by working on a range of vehicles daily, whilst delivering five star customer satisfaction ratings. You are proud to be VWG, proud to be The AA and we’re proud of your commitment to quality and excellence.

Base Salary: £37,152.00 plus a location allowance of £4,325.28 depending on your postcode.

On average our VW Technicians earn c. £44,000 however, our top performers can earn upwards of OTE £50,000.

• Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• Bring your best self and we provide the rest, including; Van, full Volkswagen branded Uniform, Boots, and Volkswagen specific equipment!
• Free breakdown cover from day one
• 23 days holidays (increases with service)
• Up to 7% company pension contribution
• Not one but two famous brands that our customers love with industry leading training
• Company funded Life Assurance

This is the job

You’ll be:

• A communicator: You ensure that your customer is completely taken care of. You are the master of diagnostics and you will be the person taking the time to competently and effectively explain your fix to your customer; always providing the best service
• A self-starter: You are responsible for your own workload, by being there for your customer from beginning to end, as well as filling out your paperwork concisely, you make your own day worthwhile
• A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing a warranty related issue or a roadside breakdown, you are the solution bringer and enable your customer to get on with their day

What will I be doing?

You’ll be the superhero fixing a brand vehicle breakdown by the side of the road or undertaking warranty repairs working on an appointment basis. You take the time delighting your customer, helping them get back to their journey. In return, we’ll go the extra mile for you, with a two-week AA induction, a two-week VW induction, plus ongoing online or onsite training including EV and HV training.

What do I need?

You’ll need:

• NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• Some knowledge of working on one or multiple VWG brands or vehicles
• It’s essential that you have a full category B driving licence, with 6 points or less
• To be happy working s hifts, which could include evenings, weekends and Bank Holidays

Additional information

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.