VWG Dedicated Technician – Colchester

Automobile Association; London; On-site; GBP 37,000 - 50,000; Full time

Job summary

A leading automotive company seeks a Volkswagen Group Dedicated Mechanic to perform diagnostics and repairs on a variety of vehicles. This position involves delivering exceptional customer service while managing repairs independently. You will undergo extensive training and have opportunities for career development, contributing to a diverse and inclusive work environment.

Benefits

Full Volkswagen branded Uniform

Van provided

Free breakdown cover

23 days holidays, increasing with service

Up to 7% company pension contribution

Company funded Life Assurance

Qualifications

• NVQ3 in Vehicle Maintenance and Repair or equivalent qualifications.
• Full category B driving licence with 6 points or less required.
• Knowledge of VWG brands or vehicles preferred.

Responsibilities

• Fixing vehicles at breakdowns and performing warranty repairs.
• Communicating effectively with customers regarding diagnosis and solutions.
• Managing own workload and paperwork concisely.

Skills

Customer service

Problem-solving

Diagnostics

Communication

Education

NVQ3 in Vehicle Maintenance and Repair

Job description

If you are as enthusiastic about our brand and our cars as we are, join us!

As a Volkswagen Group Dedicated Mechanic for the AA you are the key to keeping all brands including VW Passenger, Commercial, Seat, Skoda, Audi, and more on the road. You have the variety of work by working on a range of vehicles daily, whilst delivering five star customer satisfaction ratings. You are proud to be VWG, proud to be The AA and we’re proud of your commitment to quality and excellence.

Base Salary: £37,152.00 plus a location allowance of £4,325.28 depending on your postcode.

On average our VW Technicians earn c. £44,000 however, our top performers can earn upwards of OTE £50,000.

• Start and finish on your driveway, (paid from the moment you get in your van to the moment you get home). * Sign on locations also available for discussion
• Each year, choose your standby hours preferences to suit your lifestyle and work life balance
• Bring your best self and we provide the rest, including; Van, full Volkswagen branded Uniform, Boots, and Volkswagen specific equipment!
• Free breakdown cover from day one
• 23 days holidays (increases with service)
• Up to 7% company pension contribution
• Not one but two famous brands that our customers love with industry leading training
• Company funded Life Assurance

This is the job

You’ll be:

• A communicator: You ensure that your customer is completely taken care of. You are the master of diagnostics and you will be the person taking the time to competently and effectively explain your fix to your customer; always providing the best service
• A self-starter: You are responsible for your own workload, by being there for your customer from beginning to end, as well as filling out your paperwork concisely, you make your own day worthwhile
• A fixer/problem solver: You will revel in utilising your technical expertise to solve a variety of issues. Whether that’s fixing a warranty related issue or a roadside breakdown, you are the solution bringer and enable your customer to get on with their day

What will I be doing?

You’ll be the superhero fixing a brand vehicle breakdown by the side of the road or undertaking warranty repairs working on an appointment basis. You take the time delighting your customer, helping them get back to their journey. In return, we’ll go the extra mile for you, with a two-week AA induction, a two-week VW induction, plus ongoing online or onsite training including EV and HV training.

What do I need?

You’ll need:

• NVQ3 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience
• Some knowledge of working on one or multiple VWG brands or vehicles
• It’s essential that you have a full category B driving licence, with 6 points or less
• To be happy working s hifts, which could include evenings, weekends and Bank Holidays

Additional information

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.