Vp - Table Games/Casino Operations

Buscojobs; Greater London; On-site; GBP 60,000 - 120,000; Full time

Job summary

An established industry player in gaming and hospitality is seeking a Vice President of Gaming Operations. This pivotal role involves overseeing the operations of Table Games, Poker, and Sports Book Departments, ensuring profitability and guest satisfaction. The ideal candidate will bring extensive casino experience and strong leadership skills to drive operational excellence and enhance the guest experience. Join a dynamic team dedicated to providing exceptional service in a vibrant environment where your contributions will directly impact the success of the organization. If you are passionate about the gaming industry and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus Opportunity

Qualifications

• 10+ years casino experience with 5+ years at department head level.
• Strong guest service and communication skills are essential.

Responsibilities

• Oversee daily operations of Table Games, Poker, and Sports Book Departments.
• Ensure compliance with regulations and maintain guest satisfaction.

Skills

Guest Service Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

Microsoft Applications

Casino Operations Systems

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience; 19 dining outlets and 20 bars and lounges; an expansive gaming floor; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions.

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!

Responsibilities

The Vice President of Gaming Operations will oversee the daily planning, direction, and operations of the casino in collaboration with the property President and other senior executives. The candidate will be responsible for the successful operation of Hollywood Hard Rock’s Table Games, Poker, and Sports Book Departments, focusing on department profitability, guest satisfaction, Team Member engagement, safety, and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Direct the overall operations and staff of the Table Games / Sports Book / Poker department(s). Develop, implement, and manage operational goals and monitor achievements of performance and profit objectives.
• Ensure effective scheduling while maintaining labor costs and achieving guest satisfaction.
• Prepare, monitor, and adhere to budgets, ensuring compliance to departmental budget initiatives.
• Support and demonstrate superior guest service. Ensure customer service standards are followed by all Team Members.
• Provide direction to Table Games / Sports Book / Poker leadership and oversee all game protection and operations.
• Stay updated on new technology and evaluate their potential benefits for implementation.
• Review and evaluate casino floor layouts and improve floor performance.
• Regularly shop local competitors and stay updated on their offerings.
• Collaborate with marketing to develop cost-effective promotions.
• Work with IT and marketing to maximize accounting and player tracking systems.
• Maintain hold percentages that align with the location and marketing strategy.
• Maintain summary evaluation programs to track gaming performance.
• Facilitate “best practices” across properties.
• Assist in hiring, training, and managing Gaming Department Management.
• Work with the property President to set goals and objectives for the management team.
• Stay updated on gaming regulations to ensure compliance.
• Review departmental policies and procedures for effectiveness.
• Oversee gaming guest service training programs.
• Maintain a clean, safe, and hazard-free work environment.
• Collaborate with the property President to develop and measure the department’s strategic plan.
• Ensure activities reflect the Seminole Tribe’s policies and comply with National Indian Gaming Commission requirements.
• Develop and implement Gaming Operations policies and procedures.
• Maximize Table Games revenue by identifying the proper product mix and pricing levels.
• Assist in hiring, training, and retaining department members.
• Stay informed about trends in responsibility and communicate pertinent information.
• Promote the highest level of guest service and develop professional relationships with guests.
• Demonstrate a commitment to responsible gaming and alcohol service.
• Monitor staff performance and plan work processes for efficient operations.
• Manage Team Member feedback, suggestions, complaints, and grievances.
• Notify management of any illegal acts or ethics violations.
• Participate in special projects as assigned.
• Perform all other related duties as assigned.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition programs.
• Evaluate Team Members and provide constructive feedback.
• Determine staffing recommendations and scheduling to meet business needs.
• Manage employee performance.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Excellent oral and written communication skills are required. Ability to work flexible schedule including nights, weekends and holidays is required.

MATHEMATICAL SKILLS : Proficient mathematical skills with strong analytic skills specific to job responsibilities are required.

EDUCATION AND / OR EXPERIENCE :

• Bachelor’s degree preferred with a minimum of ten (10) years casino experience including five (5) years at department head level, or an equivalent combination of education and experience.
• Proficient in Microsoft applications and knowledgeable of Casino Operations systems.
• Ability to interact with guests, staff, and colleagues and resolve problems.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions.
• Must have extensive knowledge of all Casino Operations.
• Excellent interpersonal, communication, team building and problem-solving skills required.

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.

• Exposure to casino related environmental factors including secondhand smoke, excessive noise, and stress related to servicing guests.
• Must be able to stand for an entire shift and maneuver throughout the Casino areas.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to lift 30 pounds.

WORK ENVIRONMENT :

Constant exposure to casino related environmental factors including crowds and excessive noise. Intermittent time in office consisting of typical indoor, climate-controlled environment.

EMPLOYMENT PREFERENCE :

The Tribal Council gives preference in all its employment practices to Native Americans.

DISCLAIMER : Management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change.