VP: Operations Excellence

DHL Supply Chain; Portsmouth; On-site; GBP 70,000 - 100,000; Full time

Job summary

DHL Supply Chain is seeking a VP Operations Excellence to lead operational strategies within our Healthcare & Specialist Logistics division. This permanent full-time role offers an opportunity to shape and drive optimal business practices while ensuring safety, quality, and stakeholder collaboration. The position requires a strong background in operations management, logistics, and process improvement, catering to the evolving needs of our customers. Experience in the pharmaceutical sector and the ability to lead transformation initiatives are essential. Offering a competitive salary and comprehensive benefits, including a company vehicle, medical insurance, and generous leave packages, this role is crucial in enhancing operational efficiency and customer satisfaction.

Benefits

Company car allowance

Private Medical Insurance

26 days annual leave

Discretionary performance-based bonus

Flexible working arrangements

Generous pension scheme

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and mortgage advice

Qualifications

• Experience working across multiple Business Units/sectors.
• Extensive operations management experience focusing on process improvement, efficiency, and quality control.
• Strong knowledge of Pharma, Supply Chain Processes, logistics, warehousing, and related operational functions.
• Experience managing teams and projects in a matrix, cross-functional, or cross-organizational structure.
• Proven experience in continuous improvement (CI), transformation, or operations excellence roles, including implementing lean methodologies.
• Ability to influence stakeholders at all levels of the organization.
• Demonstrated leadership skills, including managing teams and driving organizational change.
• Experience in the pharmaceutical/medical or aviation & travel industries.

Responsibilities

• Developing and communicating a clear vision for operational excellence that aligns with the organization’s goals and objectives.
• Ensuring the highest standards of safety across operations, prioritizing and promoting a culture of safety within the organization.
• Driving the successful implementation of global operations excellence initiatives, such as OMS (Operations Management System).
• Fostering collaboration across departments to ensure alignment and integration of operational excellence practices throughout the organization.
• Developing a logical divisional real estate strategy by determining the optimal distribution of facilities and resources to support operational efficiency and customer satisfaction.
• Conducting thorough evaluations of new business proposals to ensure alignment with DHL's standards, goals, and profitability.
• Identifying and implementing initiatives that result in significant cost reductions and enhance customer satisfaction and service delivery.
• Overseeing the successful launch and operation of start-up ventures.
• Ensuring compliance with DHL's quality and security standards across all sites.
• Driving the industrialized rollout of proven technologies and innovations.
• Integrating sustainability practices into operational processes to support ESG goals.

Skills

Operations Management

Process Improvement

Supply Chain Processes

Logistics

Team Leadership

Continuous Improvement

Job description

Contract Type: Permanent (Full-Time)

Location: England, Remote with 50% national travel

We are currently recruiting for a VP Operations Excellence within our Healthcare & Specialist Logistics division.

In this role, you will shape, drive, and lead the business by defining strategies and tactics to develop and expand an operational model for both existing and targeted customers. The focus is on renewal rates, generating new business, and enhancing profits for DHL and our customers through significant cost reductions. This will involve meeting safety and service standards while exceeding quality benchmarks in alignment with business objectives, corporate guidelines, and policies. Additionally, you will balance organizational and customer needs to achieve the four bottom lines each year, with a clear plan to invest in and promote the ESG agenda.

Key Responsibilities:

• Developing and communicating a clear vision for operational excellence that aligns with the organization’s goals and objectives.
• Ensuring the highest standards of safety across operations, prioritizing and promoting a culture of safety within the organization.
• Driving the successful implementation of global operations excellence initiatives, such as OMS (Operations Management System).
• Fostering collaboration across departments to ensure alignment and integration of operational excellence practices throughout the organization.
• Developing a logical divisional real estate strategy by determining the optimal distribution of facilities and resources to support operational efficiency and customer satisfaction.
• Conducting thorough evaluations of new business proposals to ensure alignment with DHL's standards, goals, and profitability.
• Identifying and implementing initiatives that result in significant cost reductions and enhance customer satisfaction and service delivery.
• Overseeing the successful launch and operation of start-up ventures.
• Ensuring compliance with DHL's quality and security standards across all sites.
• Driving the industrialized rollout of proven technologies and innovations.
• Integrating sustainability practices into operational processes to support ESG goals.

Qualifications and Experience:

• Experience working across multiple Business Units/sectors.
• Extensive operations management experience focusing on process improvement, efficiency, and quality control.
• Strong knowledge of Pharma, Supply Chain Processes, logistics, warehousing, and related operational functions.
• Experience managing teams and projects in a matrix, cross-functional, or cross-organizational structure.
• Proven experience in continuous improvement (CI), transformation, or operations excellence roles, including implementing lean methodologies.
• Ability to influence stakeholders at all levels of the organization.
• Demonstrated leadership skills, including managing teams and driving organizational change.
• Experience in the pharmaceutical/medical or aviation & travel industries.

Why Join Us?

• Use of a company car (or allowance), including hybrid and electric vehicles.
• Private Medical Insurance.
• 26 days annual leave, with options to buy additional days.
• Discretionary performance-based bonus.
• Flexible working arrangements available.
• Generous pension scheme with 8% employer contribution and 4% employee contribution.
• Free confidential 24/7 GP consultations.
• Retail and lifestyle discounts.
• Affordable loans, savings schemes, and free mortgage advice.
• Learn more at https://careers.dhl.com/global/en/working-at-dhl-supply-chain.

Who We Are

We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our teams deliver for customers across industries including retail, automotive, healthcare, and more.

Building an Inclusive Workplace

We aim to create a workplace where everyone's skills and experiences matter, and where you can be your true self every day. We support the Armed Forces Covenant and value the skills of ex-service personnel, committed to helping veterans find jobs.

Note: Applications are reviewed continuously, and the vacancy may close early. Please submit your application as soon as possible to ensure consideration.