VP of Software Services

Civica; London; On-site; GBP 100,000 - 150,000; Full time

Job summary

Civica is seeking a Vice President (VP) - Professional Services to lead and deliver software services globally. This senior leadership role focuses on maximizing value for customers and driving business growth through innovation and operational excellence. The VP will collaborate across teams to exceed customer expectations and enhance service delivery.

Qualifications

• Experience in leading teams for customer implementation and consulting.
• Ability to drive results through data and innovative problem-solving.

Responsibilities

• Strategize and grow software services globally.
• Ensure excellent client experiences and reduce time-to-value.

Skills

Problem-solving

Communication

Leadership

Job description

We're Civica, a company dedicated to creating software that delivers critical services for citizens worldwide. Our solutions are used by over 5,000 public bodies across the globe, serving more than 100 million citizens.

Our goal is to be a GovTech leader globally, supporting citizens and public service providers daily. Building on 21 years of growth and success, we are at a pivotal stage in our journey.

We are passionate about our work and the impact we have on communities. If you are eager to promote technology in public services and improve outcomes, Civica is the right place for you. We support your growth, career development, and making a meaningful difference.

Role Overview

The Vice President (VP) - Professional Services is a senior leadership role responsible for strategizing, growing, and delivering our software services globally.

This role will guide the organization towards a data-driven, professional function that maximizes value for customers, employees, and Civica.

The VP will lead teams in customer implementation, consulting, and software-related services, ensuring excellent client experiences and reducing time-to-value.

You will collaborate with peers to align services with company goals, leveraging innovation, operational excellence, and customer insights to sustain business growth and market leadership.

Your teams will deliver high-value services, exceeding customer expectations, and work with leaders across sales, support, development, product, and central functions.

Key Behaviors for Success

• Pace and Variety of Activities: Urgency, multitasking, comfort in fast-paced settings.
• Focus: Results driven by data, innovative problem-solving, engaging others.
• Decision-Making: Problem-solving, calculated risks, quick responses to change.
• Communication & Collaboration: Influential, collaborative, results-oriented.
• Leadership Style: System knowledge, delegation, accountability.