VP of Customer Platforms

Kerridge Commercial Systems; Hungerford; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading company in B2B SaaS is seeking a VP of Customer Platforms to drive digital transformation and lead a high-performing engineering function. The ideal candidate will have significant experience in shaping and executing digital strategies and enhancing customer experiences through innovative technology solutions. Join us during this pivotal phase of growth and make a transformational impact.

Qualifications

• 5+ years in a similar B2B SaaS role.
• Experience in digital transformation projects.
• Proven track record in enhancing customer experience through technology.

Responsibilities

• Develop a digital strategy to enhance growth with AI.
• Lead the Customer Platforms strategy to achieve key objectives.
• Manage M&A integration within the ecosystem.

Skills

Digital transformation

Leadership

Collaboration

Strategic thinking

Budget management

Tools

CRM technology

Marketing technology

Data management tools

Job description

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"At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants, and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America. Our mission is to design and deliver high-performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably, and service competitively.

As VP of Customer Platforms, you will provide leadership and direction across our entire Customer Platforms Eco-System, shaping and executing an ambitious transformation agenda, with AI at the core of every business process, taking Klipboard into the next stage of its growth journey. You will be tenacious in leading a culture of Digital 1st, with experience leading at scale, building and leading a high-performing engineering function, and engaging with enterprise business and C-level leadership. A strong, resilient leader with credibility and expertise to build and run this vital function.

This is an incredible opportunity for the right person to deliver transformational value for Klipboard.

Key Responsibilities:

• Develop a clear and compelling digital strategy for our future growth, with AI at the heart of technology and service delivery to customers and colleagues.
• Build, inspire, and lead the Customer Platforms strategy to successfully achieve key objectives.
• Drive digital innovation and serve as a change agent across the business, with an Automation 1st mindset, enhancing efficiency and customer sentiment.
• Champion the use of digital technology and practices to foster a digital mindset from the top down.
• Lead the implementation of the digital strategy, collaborating with cross-functional leaders to transition to automated, efficient, and self-service operations for customers and colleagues.
• Identify new tools and techniques to support and enhance customer and colleague experiences.
• Work with business leaders to generate innovative digital solutions for products, services, processes, customer experiences, and marketing channels.
• Drive decision-making at the executive level, including risk management, business engagement, financial control, presentations, negotiations, and transition planning.
• Own the customer platforms and experience planning and delivery, including risk management, objective setting, budget management, and backlog prioritization.
• Manage M&A integration within the ecosystem, with experience integrating acquired businesses into a defined systems architecture.

Skills, Knowledge, and Experience:

• 5+ years in a similar role within a B2B SaaS company.
• Proven success in digital transformation projects within a B2B SaaS environment.
• Experience delivering excellent customer experiences through technology, understanding core business processes and technical solutions.
• Innovative mindset, with experience integrating Generative AI into business operations.
• Experience managing and leading an enterprise engineering function.
• Ability to influence and collaborate with CxO leaders.
• Strong leadership skills, capable of setting direction and leading complex projects.
• Strategic thinker with the ability to translate ideas into systematic plans.
• Experience managing budgets over £5m.
• Pragmatic problem-solving skills with strategic insight.
• Excellent technical awareness and business acumen across the customer platforms landscape, including CRM, marketing technology, customer success tools, telephony, and data management.

Company Info

We are excited to share that Kerridge Commercial Systems (KCS) is rebranding to Klipboard, reflecting our expertise across various sectors. We have offices worldwide and are looking for talented individuals to join our growing teams. Due to our growth, it is an exciting time to join us as we enter our next chapter! At Klipboard, we've introduced a flexible hybrid work policy, combining office collaboration with remote work for a balanced environment.

We value diversity and are committed to an inclusive workplace where everyone can thrive. We recognize the benefits of a diverse workforce in fostering creativity and innovation.

If you need support during the interview or offer process, please contact our TA or HR team.

We encourage applicants from underrepresented groups and those who may not meet every requirement but are passionate about the role and possess transferable skills.

To recruitment agencies: We do not accept speculative resumes. Resumes should only come from agencies on our PSL for specific roles. Do not forward resumes directly to our careers site or employees, as this does not constitute an introduction and may affect candidate ownership and fees.