VP, Learning & Development - Sales and Customer Success | London, UK

Mastercard, Inc.; London; On-site; GBP 120,000 - 180,000; Full time

Job summary

A leading company in digital payments is seeking a VP of Learning & Development for Sales and Customer Success. This role is responsible for leading L&D initiatives, designing effective programs, and enhancing talent development. The ideal candidate should have sales or customer relationship experience and a strategic focus on employee experience.

Qualifications

• Proven leadership and team management skills.
• Experience in sales, business development, or L&D leadership roles.
• Strong influencing, communication, and relationship-building abilities.

Responsibilities

• Lead the multi-year L&D strategy for Sales and Customer Success.
• Collaborate with cross-functional teams to design and prioritize learning strategies.
• Manage the learning portfolio and budget to maximize ROI.

Skills

Leadership

Team Management

Strategic Thinking

Communication

Relationship Building

Job description

VP, Learning & Development - Sales and Customer Success

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. We support digital payments that are secure, simple, smart, and accessible, helping build a sustainable economy where everyone can prosper.

Title and Summary
The VP of Learning & Development for Sales and Customer Success at Mastercard leads the multi-year L&D strategy to upskill and develop talent in Sales, Business Development, and Customer Success teams. This role reports directly to the Chief Learning Officer and requires a leader with sales or customer relationship experience, capable of integrating innovative learning technologies and adult learning science.

**Scope of Responsibilities:**
• Collaborate with cross-functional teams to develop and prioritize multi-year L&D strategies, incorporating AI advancements.
• Design holistic, persona-centric learning experiences to support career growth.
• Advise business leaders and HR partners on leveraging learning to impact organizational goals.
• Lead the development and delivery of relevant learning programs, measuring their effectiveness.
• Manage the learning portfolio and budget to maximize ROI.
• Incorporate external insights to stay ahead of talent development trends.

**Skills and Experience:**
• Proven leadership and team management skills.
• Experience in sales, business development, or L&D leadership roles.
• Strong influencing, communication, and relationship-building abilities.
• Strategic thinker with a focus on employee experience and culture.

Security Responsibility:
All Mastercard employees must adhere to security policies, ensure confidentiality, report breaches, and complete mandatory trainings.

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