VP Insurance Client Partner

JR United Kingdom; London; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading company is seeking a VP Insurance Client Partner to drive transformation in Personal Lines Insurance. This role involves managing relationships with Tier 1 insurers, delivering digital transformation solutions, and developing growth plans. It offers a competitive salary, flexible working, and opportunities for professional growth.

Benefits

Competitive salary + bonus

Private healthcare

Income protection

Critical illness cover

4x life assurance

Flexible working model

Learning and development programs

Collaborative culture valuing diversity and innovation

Qualifications

• 10+ years of experience in consulting or BPO/BPM, focused on Personal Lines Insurance.
• Proven success in senior account management across complex insurance landscapes.
• Deep understanding of claims, underwriting, analytics, policy ops and emerging digital trends.

Responsibilities

• Manage strategic relationships with Heads of Transformation, Change and Operations Directors.
• Partner with Tier 1 insurance clients to deliver outsourcing and digital transformation solutions.
• Develop and execute detailed account growth plans aligned to client strategy.

Skills

Stakeholder engagement

Commercial awareness

Executive presence

Job description

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? We’re hiring: VP Insurance Client Partner – Personal Lines

? London | Hybrid | Reporting to: SVP, Head of Insurance

EXL’s Insurance team is transforming the operations of some of the world’s largest insurance groups — blending deep domain expertise with customer intelligence, dynamic analytics, AI, automation, and digital innovation.

We’re looking for a VP Insurance Client Partner with a passion for growth, transformation, and insurance excellence to work with leading Tier 1 Personal Lines insurers.

? What You’ll Do

• Manage strategic relationships with Heads of Transformation, Change and Operations Directors.
• Partner with Tier 1 insurance clients to deliver outsourcing and digital transformation solutions.
• Develop and execute detailed account growth plans aligned to client strategy.
• Identify opportunities for expansion across policy, claims, analytics and underwriting.
• Build and orchestrate a partner network to solve client challenges in a scalable and impactful way.

What You Bring

• 10+ years of experience in consulting or BPO/BPM, focused on Personal Lines Insurance.
• Proven success in senior account management across complex insurance landscapes.
• Deep understanding of claims, underwriting, analytics, policy ops and emerging digital trends.
• Strong executive presence, commercial awareness, and stakeholder engagement skills.

? Why Join EXL?

• Competitive salary + bonus
• Private healthcare, income protection, critical illness and 4x life assurance
• Hybrid, flexible working model
• Learning, development & leadership growth programs
• A collaborative culture that values diversity, inclusion, and innovation

? At EXL, we don’t just solve problems — we reimagine processes and empower people.

Ready to make an impact in insurance? Let’s talk!

? Apply today or message me for more details.

To be considered for this role, you will be eligible to work in the United Kingdom.