VP - EMEA Operations

Working Nomads; United Kingdom; On-site; GBP 120,000 - 160,000; Full time

Job summary

A leading background screening solutions provider in the United Kingdom is seeking a Vice President, EMEA Operations to manage fulfilment functions across Europe, the Middle East, and Africa. The role involves leading a large team, developing operational strategies, and ensuring high client satisfaction. Candidates should possess over 10 years of experience in operations management with strong leadership and problem-solving skills. This is an opportunity to make a significant impact in a high-growth environment.

Qualifications

• 10+ years of experience in operations management, preferably in related industries.
• Proven track record of leading high-performing teams.
• Strong background in process improvement and data analysis.

Responsibilities

• Oversee daily operations for EMEA fulfilment teams, ensuring efficiency.
• Develop and implement strategies for improved service delivery.
• Act as a senior point of contact for client escalations.

Skills

Leadership

Problem-solving

Data analysis

Communication

Education

Bachelor's Degree or equivalent

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Summary: The Vice President, EMEA Operations is responsible for the day-to-day management of fulfilment functions for Europe, Middle East, and Africa. Reporting to the Senior Vice President, Head of International Operations, this role will lead our fulfilment teams in India, Poland, and the United Kingdom to ensure effective and efficient processes, high client satisfaction, and regulatory compliance. Key Responsibilities: Operational Leadership:

Oversee daily operations for the EMEA fulfilment teams, of approximately 500 employees

Develop and implement operational strategies, key performance indicators, and goals to improve service delivery, quality, and client satisfaction

Drive continuous improvement in operational workflows to optimize efficiency and demonstrate cost stewardship

Prepare executive updates on a monthly basis

Participate as a speaker/presenter in meetings

Lead, coach, mentor, and develop a high-performing operations team, fostering a culture of accountability, growth, and collaboration

Partner with Human Resources on talent acquisition, learning and development, and performance management

Develop career pathing and succession planning within the team

Process Optimisation:

Analyse operational data and leverage insights to implement process improvements and enhance overall service delivery

Partner with Product, Technology, and Enablement teams to evaluate and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth

Evaluat and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth

Client Relations:

Act as the senior point of contact for escalations, working closely with Customer Success teams to resolve issues promptly

Monitor Service Levels and performance metrics, ensuring the team consistently meets and exceeds client expectations

Attend client meetings via video call and potentially in-person across EMEA

Strategic Planning:

Help set operational goals and align operational objectives with the company’s strategies

Participate in and lead cross-functional projects and initiatives that drive growth, optimize operational performance, and expand product offerings

Remain abreast of industry trends and regulator changes, providing strategic recommendations to adapt of capitalize on evolving industry conditions

Required Qualifications:

10+ years of experience in operations management, preferably within the background screening, risk management, or due diligence industries

Proven track record of leading and scaling operations in a high-growth environment

Exceptional leadership skills with experience, building, managing, and developing high performing teams

Strong communication, problem-solving, and decision-making abilities

Demonstrated experience with process improvement, data analysis, and technology-driven solutions

Strategic Vision & Execution

Results Orientation & Accountability

Client-centric Mindset

Data-Driven Decision Making

Leadership & Employee Development

What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. Job Summary: The Vice President, EMEA Operations is responsible for the day-to-day management of fulfilment functions for Europe, Middle East, and Africa. Reporting to the Senior Vice President, Head of International Operations, this role will lead our fulfilment teams in India, Poland, and the United Kingdom to ensure effective and efficient processes, high client satisfaction, and regulatory compliance. Key Responsibilities: Operational Leadership:

Oversee daily operations for the EMEA fulfilment teams, of approximately 500 employees

Develop and implement operational strategies, key performance indicators, and goals to improve service delivery, quality, and client satisfaction

Drive continuous improvement in operational workflows to optimize efficiency and demonstrate cost stewardship

Prepare executive updates on a monthly basis

Participate as a speaker/presenter in meetings

Lead, coach, mentor, and develop a high-performing operations team, fostering a culture of accountability, growth, and collaboration

Partner with Human Resources on talent acquisition, learning and development, and performance management

Develop career pathing and succession planning within the team

Process Optimisation:

Analyse operational data and leverage insights to implement process improvements and enhance overall service delivery

Partner with Product, Technology, and Enablement teams to evaluate and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth

Evaluat and implement new tools, platforms, or vendors that can increase efficiency, reduce costs, and support company growth

Client Relations:

Act as the senior point of contact for escalations, working closely with Customer Success teams to resolve issues promptly

Monitor Service Levels and performance metrics, ensuring the team consistently meets and exceeds client expectations

Attend client meetings via video call and potentially in-person across EMEA

Strategic Planning:

Help set operational goals and align operational objectives with the company’s strategies

Participate in and lead cross-functional projects and initiatives that drive growth, optimize operational performance, and expand product offerings

Remain abreast of industry trends and regulator changes, providing strategic recommendations to adapt of capitalize on evolving industry conditions

Required Qualifications:

10+ years of experience in operations management, preferably within the background screening, risk management, or due diligence industries

Proven track record of leading and scaling operations in a high-growth environment

Exceptional leadership skills with experience, building, managing, and developing high performing teams

Strong communication, problem-solving, and decision-making abilities

Demonstrated experience with process improvement, data analysis, and technology-driven solutions

Strategic Vision & Execution

Results Orientation & Accountability

Client-centric Mindset

Data-Driven Decision Making

Leadership & Employee Development

What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.