VP Customer Success

TN United Kingdom; London; Remote; GBP 150,000 - 200,000; Full time

Job summary

A forward-thinking company is seeking a VP of Customer Success to lead its team and define future strategies. This role involves developing customer success strategies, managing a global team, and collaborating across departments to ensure seamless customer experiences. The ideal candidate will have a strong background in B2B software solutions, particularly within the manufacturing sector, and demonstrate proven leadership in driving customer satisfaction and retention. Join this innovative firm to make a significant impact on customer success and contribute to commercial growth.

Qualifications

• Strong understanding of B2B software solutions in the manufacturing sector.
• Experience leading global customer success teams and managing remote teams.

Responsibilities

• Develop and implement customer success strategies to enhance satisfaction.
• Lead and manage the Customer Success department and track effectiveness.

Skills

B2B Software Understanding

Customer Success Strategies

Data Analysis

Leadership

Client Integration

Job description

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• To lead a Customer Success team to define its structure and future strategy.
• Some excellent SAAS products and solutions for the Manufacturing sector.

About Our Client

Our client is a well-established SAAS provider into the Manufacturing sector, with a global presence.

Job Description

As VP Customer Success:

• Develop and implement customer success strategies to increase customer satisfaction and onboarding.
• Lead, manage and expand the CS department.
• Collaborate with other departments to ensure seamless customer experiences.
• Analyse customer data to improve customer experiences and satisfaction.
• Manage customer success activities and track their effectiveness.
• Advocate for the voice of the customer within the company.
• Drive customer success outcomes by increasing renewal rates and reducing churn.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores.

The Successful Applicant

• Demonstrate a strong understanding of B2B Software or IT solutions in the Manufacturing sector.
• Have a background working in SME, high-growth technology businesses.
• Experience leading global Customer Success teams.
• Proven leadership in managing remote teams.
• Experience with onboarding, client integration, and ongoing customer optimization and growth.
• Background in developing and implementing global customer success strategies.
• Customer-centric, data-driven, with a focus on commercial growth.
• Able to work remotely and based in the UK or Europe.