Volvo Service Advisor

Listers; West Midlands Combined Authority; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading dealership is recruiting for a Service Advisor in Worcester. This role involves liaising with customers for maintenance and repairs, ensuring high levels of satisfaction in a fast-paced environment. The successful candidate will enjoy a competitive salary, benefits, and opportunities for professional development.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discounts on car servicing

Benefits including retailer, restaurant, and holiday discounts

Long service and loyalty incentives

Staff referral scheme

Professional development opportunities

Qualifications

• Previous experience in customer service with satisfaction and sales targets.
• Passion for delivering excellent customer service.
• Experience in the motor trade preferred but not mandatory.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Meeting customers on arrival and ensuring seamless service.
• Updating customers on vehicle progress and authorising additional work.

Skills

Customer Service

Organizational Skills

Administrative Skills

Job description

Job Introduction
We are recruiting for a Service Advisor to join our Volvo Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.
Basic salary of up to £32,000 plus benefits, with a bonus OTE of £39,000.
You will be well-versed in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will ensure smooth workflow, meet and exceed targets, and upsell our full range of services.
Role and Responsibilities
1. Booking customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
2. Meeting customers on arrival and providing seamless service from drop-off to vehicle handover.
3. Updating customers on vehicle progress, authorising additional work, and making follow-up calls.
4. Coordinating with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.
About you
You should have a passion for delivering excellent customer service and the ability to build rapport quickly.
A well-presented individual with a positive attitude and desire to succeed.
Previous experience in customer service, ideally with targets related to satisfaction and sales.
Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
Experience in the motor trade or automotive sector is preferred but not mandatory, as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discounts on car servicing
- Benefits including retailer, restaurant, cinema, and holiday discounts
- Long service and loyalty incentives
- Staff referral scheme
- Professional development opportunities
- Company events
Why Listers?
Founded in 1979, Listers Group is one of the largest privately-owned motor retailer groups in the UK. Our success is driven by our team, representing prestigious brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire.
We support our employees' aspirations and offer a career within the motor trade, automotive, or dealership sectors. Join our Talent Bank if you're interested in similar motor trade roles.