Volvo Service Advisor

Listers Group; Royal Leamington Spa; On-site; GBP 34,000; Full time

Job summary

A leading motor retailer group in Royal Leamington Spa is seeking a Service Advisor to ensure high customer satisfaction and manage workflow. The ideal candidate will have a passion for customer service and previous experience in a similar role. Excellent benefits, a competitive salary, and a supportive work environment are offered. Join us to thrive in your automotive career!

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers and restaurants

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to establish rapport quickly with customers.
• Previous experience in a customer service role.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop-off to handover.
• Update customers on vehicle progress and authorise additional work.

Skills

Customer service experience

Organisational skills

Ability to meet targets

Job description

Job Introduction

We are recruiting for a Service Advisor to join our Volvo Dealership in Leamington Spa.

The standard working hours for this position are Monday to Friday, 08:00 to 18:00, with one in every three Saturdays from 08:30 to 13:00. The role is based on an average 41.5-hour working week. To accommodate this schedule, the successful candidate will be entitled to one weekday off every other week on top of their holiday entitlement.

Excellent basic salary plus benefits with a bonus OTE of £33,500.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets, and upselling our full range of services.

Role And Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop-off to vehicle handover.
• Updating customers with progress on their vehicle, authorising additional work, and making follow-up calls.
• Liaising with the Workshop, Parts, and Sales departments to ensure customers' vehicles are ready on time.

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
• A well-presented individual with a desire, attitude, and character to succeed.
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
• You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive, or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas, & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team—over two and a half thousand dedicated employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees in all areas of the business, whatever your aspirations might be. If you are looking for a career within the motor trade, automotive, or car dealership sector, please apply today. You can also join our Talent Bank for similar opportunities.