Volvo Part Time Service Advisor

Riverside Motor Group; Hull and East Yorkshire; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading automotive service provider in Hull is seeking an experienced Service Advisor to manage customer relationships and ensure satisfaction during vehicle servicing. The role requires excellent communication skills, attention to detail, and a full UK driving license. Competitive salary of £28,000 plus bonuses offered in a modern work environment.

Benefits

Staff discounts

Bonus

Sick pay

Prestige workspace

Refer a Friend

Recognition initiatives

Free tea and coffee

Cycle to Work

Career opportunities

Qualifications

• 1 year of experience as a Service Advisor.
• Full UK driving license required.

Responsibilities

• Build trusted relationships with customers.
• Set customer expectations throughout service.
• Upsell potential work and conduct follow-ups.

Skills

Customer relationship management

Communication

Attention to detail

Technology proficiency

Motivation and discipline

Job description

Overview

Riverside Volvo Hull is looking for an experienced Service Advisor to join the team. Having recently moved to our brand-new premises with the latest premium retail experience for our customers.

The Company

Established in 1982, we are an independently owned business that prides itself on outstanding customer service in our award-winning dealerships located in Doncaster, Wakefield, Barnsley, Hull, and Leeds. Our dealerships are recognised by their respective car manufacturers as offering the highest standards of customer service and care. As authorised Volvo, SEAT, CUPRA, Honda & Used Car dealers we have specialist Sales Executives, Aftersales Advisors and Technicians to assist our customers with any query that they may have. We constantly seek to attract highly motivated individuals that want to work as part of a team and share in the commitment, responsibility, accountability, and discipline required to achieve our Vision.

The Role – What You’ll Be Doing

The Service Advisor role is one of the most important roles in our dealership. Like us, you know that customer service isn\'t just about providing a service, it’s about building trusted relationships and you would act as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations, keeping in touch with them throughout the service or repair of their vehicle, upselling potential work, and follow-up with the customer to ensure they are happy with the work carried out.

You’ll Do This By
Being driven and motivated, yet disciplined, an individual who is able to communicate well and be able to work as an individual and part of a team. Your passion, energy, and commitment must be second to none. You’ll have a keen eye for detail and be confident using technology.
Applicants must also hold a full UK driving licence.

Why Riverside Motor Group

• Staff discounts
• Bonus
• Sick pay
• Prestige workspace
• Refer a Friend
• Recognition initiatives
• Free tea and coffee
• Cycle to Work
• Career opportunities across the Group

Riverside Motor Group is an equal opportunity employer. We believe that having a diverse team is what ensures we are ahead of the game. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, and we do not tolerate such discrimination by anyone working for or with us.

Job Types: Full-time, Permanent
Salary: £28,000 plus bonus
Experience: Service Advisor: 1 year (required)
Licence/Certification: Driving Licence (required)
Work Location: In person

Please submit your CV via email to: [e-mail]