Volunteering Support and Development Officer

Sue Ryder; United Kingdom; Remote; GBP 23,000 - 27,000; Part time

Job summary

Sue Ryder is seeking a passionate Volunteering Support and Development Officer to enhance volunteer support and management for its retail operations. This part-time, remote position involves liaising with volunteers, providing administrative support, and ensuring a positive experience for all participants.

Benefits

27 days holiday increasing to 33 with service

Company pension scheme

Staff discounts with retailers

£250 referral payment

Enhanced family leave benefits

Access to Employee Support programme

Qualifications

• Experience with volunteers in a retail environment.
• Knowledge of good practices in volunteer management.
• Excellent written and verbal communication skills.

Responsibilities

• Support corporate volunteering initiatives and manage enquiries.
• Provide administrative support for volunteer programs.
• Assist with Volunteer Case Logs and produce communication to volunteers.

Skills

Communication

Volunteer Management

IT Literacy

Job description

Volunteering Support and Development Officer

Job Sector:

Human Resources,Administration

£23874 - £27,000 pa pro rata plus competitive reward and benefit scheme

Employment Type:

Part Time

Hours of Work:

Part Time – 25 hours per week, flexible working hours

Ref No:

CB504026VSD

Closing Date:

22/07/2025

Volunteer Support and Development Officer
Homebased - remote working role, with occasional travel within the UK.
£23874 - £27,000 pa pro rata plus competitive reward and benefit scheme
Part Time – 25 hours per week, flexible working hours

Sue Ryder supports people at the most difficult times of their lives
Sue Ryder is incredibly lucky to have thousands of volunteers who passionately support our work providing end of life and bereavement care. Their kindness, skills and commitment play an invaluable role in helping us to drive the future of one of the largest and most recognisable UK healthcare charities so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
Sue Ryder now has an exciting opportunity for a Volunteer Support and Development Officer who will work with the Retail Volunteer Team to provide and develop a high quality, efficient volunteer support service to our shops and volunteers.
Key responsibilities will include:
• Support and develop corporate volunteering, including ensuring that enquiries are dealt with quickly and efficiently, liaising with retail volunteer team and shop teams to place volunteers, and supporting the development of resources and providing the necessary admin support.
• Provide administrative and practical support to the internal ‘Connected Colleagues’ initiative.
• Provide a transparent, independent and empathetic service on the Volunteer helpline and support with the handling of volunteering enquiries
• Assist with Volunteer Case Logs on our internal logging system, ensuring accurate and timely entries
• Assist in the production of letters to Volunteers (both written and via email)
• Work closely with the Volunteer Team to shape, implement and coordinate delivery of volunteering initiatives at a national and regional level.

Key Skills:
• Experience and an interest in volunteering or being a volunteer or working with volunteers and an understanding of the needs of volunteers ideally in a retail environment
• Experience in supporting the design, development and roll out of volunteer initiatives and able to demonstrate a commitment to improving the experience of volunteers and the staff who work with them.
• Ability to tailor communication method and style to suit audience, and challenge views calmly, constructively and tactfully.
• Knowledge of good practice in volunteer management and an understanding of how to make volunteering accessible and inclusive.
• Excellent written and verbal communication skills. The ability to engage with a wide range of people face to face, by email, phone and via online meetings
• Experience of working with a team that are based in numerous locations across the country.
• IT Literacy. Must be confident and competent emailing, processing short reports in MS Excel and producing letters

The ideal candidate for this role will be passionate about volunteering and its impact. If this sounds like you, please have a look at the full job description. You might not have experience of everything on the job description. That’s fine; finding the right person is more important to us than ticking all the boxes.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 22nd July
Interview date: TBC

We aim to give all candidates the opportunity to perform at their best during our recruitment process. Please let us know if you require any adjustments at any stage by contacting

Please follow the link below for more information on our commitment to diversity and inclusion –
https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.