Volunteering Officer

St Luke's Hospice; Basildon; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A local charity in Basildon is seeking a Volunteering Officer to develop and support its volunteer team. The ideal candidate will manage volunteer recruitment, training, and engagement, fostering a positive and inclusive volunteering culture. This is an exciting role for someone passionate about making a difference in the community. Full-time position with a salary between £22,738 to £27,412 annually.

Qualifications

• Experience working or volunteering in a charity or community organisation.
• Ability to recruit, train, and motivate people from diverse backgrounds.
• Understanding of safeguarding, confidentiality, and professional boundaries.

Responsibilities

• Coordinate recruitment and placement of new volunteers.
• Support existing volunteers and provide guidance.
• Maintain accurate volunteer records and manage rotas.

Skills

Experience with volunteers or people-focused roles

Excellent organisational skills

Strong written and verbal communication

Database management

Job description

St Luke’s Hospice is a local charity dedicated to providing compassionate care, ensuring dignity and choice for people living with incurable illnesses. We build supportive communities and empower individuals and families at every stage of their journey.

This is an exciting opportunity for an organised, enthusiastic, and community-minded individual to join St Luke’s Hospice as a Volunteering Officer. Bring your passion for volunteer engagement and meaningful impact to a charity that makes a real difference in people’s lives.

About the Volunteering Officer Role

As Volunteering Officer, you will play a vital part in developing, coordinating, and supporting St Luke’s Hospice’s volunteer team. You will be responsible for recruiting, training, and supporting volunteers across our charity, fostering a positive and inclusive volunteering culture. This role will suit someone who is proactive, approachable, and committed to building strong relationships with people from all backgrounds.

Main Responsibilities

• Coordinate recruitment, induction, and placement of new volunteers in a wide variety of roles within the Hospice and retail stores.
• Support existing volunteers, conducting regular check-ins and offering guidance, recognition, and development opportunities.
• Work with teams to identify volunteering needs and ensure meaningful volunteer opportunities are available.
• Maintain accurate volunteer records, manage rotas, and track volunteer hours using our database in line with GDPR.
• Deliver training and induction sessions; develop resources for volunteers to ensure a consistent experience.
• Promote volunteering opportunities through outreach activity, events, partnerships, and online platforms to attract diverse applicants.
• Support safe, inclusive volunteer engagement, upholding safeguarding, health and safety, and equity, diversity and inclusion standards.
• Champion the value of volunteering internally and externally, fostering a culture of respect and appreciation.

Salary, Contract, and Location

Salary: £22,738 to £27,412 per year (full time equivalent, £28,422 to £34,266 per year)
Contract: Permanent
Hours: 30 hours per week (flexible work pattern; some evenings/weekends required for events)
Location: Basildon and Thurrock Hospices, retail stores, and remote work where appropriate

About You

Essential Criteria for Volunteering Officer

• Experience of working with and supporting volunteers or in a people-focused role.
• Ability to recruit, train, motivate, and communicate with people from a diverse range of backgrounds.
• Excellent organisational, administrative, and IT skills, including database management.
• Strong written and verbal communication abilities.
• Understanding of safeguarding, confidentiality, and professional boundaries.
• Ability to work independently and as part of a team, managing priorities in a busy environment.
• Commitment to the values, ethos, and goals of St Luke’s Hospice.

Desirable Attributes and Experience

• Experience working or volunteering in a charity, healthcare, or community organisation.
• Knowledge of volunteer management principles, recruitment, and retention best practices.
• Familiarity with equity, diversity, and inclusion in volunteer programmes.
• Event coordination and public speaking experience.

Personal Qualities for Success as a Volunteering Officer

• Friendly, approachable, and empathetic nature.
• Confident communicator, able to build rapport quickly.
• Resourceful, solution-focused, and able to adapt to changing needs.
• Passion for making a positive impact in the local community.
• Honest, discreet, and respectful of confidentiality at all times.

How to Apply for Volunteering Officer Jobs at St Luke’s Hospice

Please complete all application questions and provide examples of how your skills, knowledge, and experience meet the requirements of this role. We look forward to learning how you can help grow and support our volunteer community.

Right to Work in the UK

St Luke’s Hospice is not able to sponsor work permits or visas. All candidates must have the current right to work in the UK.

Belonging, Equity, Diversity, and Inclusion at St Luke’s Hospice

At St Luke’s Hospice, we foster an inclusive workplace where everyone is valued for their unique background and perspective. We especially welcome applications from disabled, LGBT+, Black, Asian, and Minority Ethnic candidates, as these groups are currently under-represented within our organisation. Please advise us if you need any reasonable adjustments during the recruitment process. All applicants are treated fairly and consistently at every stage of the process.