Volunteering Development Specialist

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; United Kingdom; Hybrid; GBP 38,000 - 47,000; Full time

Job summary

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX is seeking a Volunteering Development Specialist. The role blends office and home working across England and Wales, with time in the office negotiable.

You will champion volunteering, support local Citizens Advice offices, and drive a high-quality volunteer experience across the network. Key duties include developing guidance and training, facilitating workshops, and sharing best practices.

Qualifications

• Excellent knowledge of good practice in volunteer management and development.
• Excellent written and verbal communication across multiple channels.
• Experience creating guidance, templates and advice for volunteers.

Responsibilities

• Develop and deliver high quality volunteering across the network.
• Provide expert support, guidance and resources to local offices.
• Facilitate peer learning and share practice and innovation.
• Drive a consistently high quality volunteer experience nationwide.

Skills

Volunteer management

Stakeholder engagement

Training delivery

Communication skills

Job description

Job reference: 003075

Salary: £42,717 Pro rata, plus London living allowance if applicable

Closing date: 04/10/2026

Department: Advice Knowledge

Location: Blended between office and home (England and Wales)

Employment type: Permanent

Hours Per Week 18.125

Job posted date: 08/09/2026

Contract Duration: Permanent

Job Description

Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We’re looking for a Volunteering Development Specialist to support the delivery and development of high quality volunteering across our network of local Citizens Advice offices. You will champion volunteering in Citizens Advice and influence the position and profile of volunteering across the service and externally. You’ll provide expert support, guidance and resources alongside facilitating peer learning and sharing of practice and innovation to drive consistently high quality volunteer experience across our network of local Citizens Advice.

• Excellent knowledge of good practice in volunteer management and development and experience of supporting the application of this in a range of settings and contexts.
• Excellent written and verbal communication skills, including ability to deal with a wide range of people face to face, by email, phone and via social media platforms.
• Experience of developing and delivering good practice guidance, templates and advice on a one to one and group basis, preferably in a volunteering context.
• Experience and confidence in developing and delivering presentations and training sessions and facilitating workshops or peer learning sessions.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritises the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants

save_altVolunteering Development Specialist Role profile (PDF, KB)