Volunteering & Community Officer

Guardian Jobs; Chippenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Volunteering and Community Officer to connect with local communities and volunteers. In this engaging role, you'll help foster a welcoming environment at various National Trust sites, ensuring that everyone feels included and valued. Your responsibilities will include managing volunteers, organizing community events, and building strong relationships with diverse audiences. If you are passionate about volunteering and eager to make a positive impact, this is the perfect opportunity for you to thrive in a collaborative and flexible team environment.

Qualifications

• Knowledgeable about volunteering benefits and principles.
• Good at engaging with diverse audiences and providing excellent customer service.

Responsibilities

• Support community engagement and volunteer management.
• Develop and implement community-led events and activities.

Skills

Enthusiasm for volunteering

Customer service skills

Communication skills

Organizational skills

Team collaboration

IT skills (Microsoft Office)

Understanding of volunteering principles

Education

Experience in volunteering

Tools

Microsoft Office

Job description

Being a Volunteering and Community Officer is all about connecting with people. It’s about helping everyone to get involved and feel welcome at National Trust places. Working with volunteers and local communities, you’ll be making a vital contribution to the Trust’s cause of protecting and caring for places so that people and nature can thrive – now and into the future.

This role may involve managing volunteers. And you should be willing and able to work some weekends and evenings.

You’ll be reporting to the Volunteering and Community Manager, working with the Visitor Experience and Volunteering and Community team of seven staff, and supervising house volunteers at Lacock Abbey North Wiltshire.

As our Volunteering and Community Officer, you'll be supporting the wider team by exploring and building links with the local community. You’ll help to make this a flexible, positive, and inclusive place for partners, community groups, and current and future volunteers to get involved.

You’ll be working with several Trust teams at different sites on various projects, so your days will be full of variety. This may mean helping to run established community-led events, as well as coming up with new ideas for activities.

You’ll develop new ways of working together and deepen relationships with existing and new audiences. You’ll also help to hone the skills our teams need in order to welcome and work with all kinds of people.

We'd Love To Hear From You If You’re:

• Enthusiastic and knowledgeable about the benefits of volunteering
• Someone who loves working with volunteers, and who understands the legal differences between staff and volunteers
• Good at talking to, and getting on with, all kinds of people from all backgrounds, and you understand why great customer service matters
• Flexible and collaborative, a team player who’s happy to lead on and work with other people’s agendas towards a shared goal
• Well-organised, with good attention to detail
• Experienced in volunteering principles and practice
• Comfortable with IT skills (Microsoft Office), and managing budgets