Volunteer & Training Coordinator

PEGS; Shrewsbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A charitable organization is seeking a Volunteer and Training Coordinator to develop a structured volunteer program and deliver CPD-accredited training. This hybrid role involves working closely with the team to create impactful training and manage volunteer engagement. Candidates should have experience in training delivery and volunteer coordination. This role offers flexible working and a positive team culture.

Benefits

Flexible and hybrid working

Mileage allowance

CPD and training opportunities

Well-being days off

Health Cash Plan

Qualifications

• 2+ years' experience delivering training to volunteers and/or professionals.
• 2+ years' experience coordinating volunteers.
• Strong facilitation and public speaking skills.

Responsibilities

• Develop and manage a structured volunteer programme.
• Design and deliver CPD-accredited training.
• Create and manage rotas for volunteers.

Skills

Facilitation skills

Public speaking

Training delivery

Volunteer coordination

Understanding of trauma-informed practice

Job description

PEGS is a lived-experience-led organisation supporting parents, carers and professionals impacted by Child to Parent Abuse (CPA). Our services are trauma-informed, person-centred, and focused on driving long-term change in how CPA is recognised and addressed across the UK.


Role Overview:

We are looking for a dynamic and motivated Volunteer and Training Coordinator to join our team. This is a dual-focused role responsible for:

● Developing and leading a structured volunteer programme
● Designing and delivering CPD-accredited training to both volunteers and external
professionals

You’ll work closely with the Director, Service Manager and Practitioners, and play a vital part in shaping how PEGS grows and supports others through training and engagement.


Key Responsibilities:

1. Volunteer Programme:

● Develop volunteer roles, contracts and a comprehensive volunteer framework
● Organise recruitment events and volunteer induction sessions
● Create and manage rotas and ongoing communication with volunteers
● Provide regular support, supervision and recognition
● Maintain records, feedback forms and evaluations
● Update and manage the Volunteer Handbook and related documents

2. Training Delivery:

● Design and deliver training sessions for professionals and volunteers
● Keep content aligned with CPD standards and PEGS’ values
● Tailor materials to different audiences and sectors (e.g., social care, education)
● Update resources based on feedback and emerging needs
● Support and deliver conferences, online workshops and regional events


Requirements:

● 2+ years’ experience delivering training (volunteers and/or professionals)
● 2+ years’ experience working with or coordinating volunteers
● Strong facilitation and public speaking skills
● Experience creating/updating training materials
● Understanding of the charity/third sector
● UK driving licence and access to a vehicle (travel required)
● Understanding of trauma-informed practice
● Experience with safeguarding and lived experience inclusion


What We Offer:

● Flexible and hybrid working
● Mileage allowance, other transports and/or accommodation are covered when
required following PEGS’ travel policy
● CPD and training opportunities
● Supportive team culture
● The chance to make a genuine impact in a growing national organisation
● Birthday off after 12 months of service
● 2 Well-being days off per year
● Health Cash Plan with Paycare once passed probation


Diversity and Inclusion in applications

We actively encourage applications from individuals who possess lived experience of Child to Parent Abuse or other manifestations of family abuse. We recognize the unique insights and perspectives that such personal understanding can bring to our work and believe it is invaluable in furthering our mission.
Furthermore, we are deeply committed to fostering a diverse and inclusive environment within our organization. We strongly welcome applications from individuals who identify as being from backgrounds that are currently underrepresented within the charity sector. This commitment stems from our conviction that a wide range of voices and experiences is essential for effective problem-solving, innovation, and the successful delivery of our
services to the community.
We believe that by proactively seeking and embracing diversity in its broadest sense, we can strengthen our team, enhance our impact, and better serve the individuals and families we aim to support. All applications will be given full and fair consideration based on merit and suitability for the role.