Volunteer Support & Processes Lead (Hybrid)

Bluetownonline; Greater London; Hybrid; GBP 40,000 - 42,000; Full time

Job summary

A charitable organization is seeking a Volunteer Support Manager to lead the Volunteer Support Team and enhance volunteering processes. This role will focus on improving system efficiency and ensuring timely support for volunteers. The ideal candidate will have significant experience managing teams and administrative processes, with a strong understanding of the voluntary sector. The organization offers a competitive salary and numerous benefits, promoting an inclusive work environment.

Benefits

25 days annual leave

Hybrid working options

Volunteering Leave

Life assurance

Private medical insurance

Generous pension contribution

Cycle to work scheme

Access to Digital Library

Wellbeing portal and counselling

Employee development opportunities

Qualifications

• Experience of managing and motivating a large team.
• Experience of managing complex administrative processes.
• Experience of running effective CRM systems including Microsoft Forms and Power Automate.

Responsibilities

• Maintain, review, and update volunteering systems.
• Line manage and support the Volunteer Support Team.
• Manage the Volunteer Support elements of the Training and Admin website.

Skills

Managing and motivating a large team

Managing complex administrative processes

Running effective CRM systems

Delivering first-class service

Understanding of the voluntary and community sector

Tools

Microsoft Forms

Power Automate

Job description

A charitable organization is seeking a Volunteer Support Manager to lead the Volunteer Support Team and enhance volunteering processes. This role will focus on improving system efficiency and ensuring timely support for volunteers. The ideal candidate will have significant experience managing teams and administrative processes, with a strong understanding of the voluntary sector. The organization offers a competitive salary and numerous benefits, promoting an inclusive work environment.