Volunteer SPOC - Single Point of Contact

Change Grow Live; Clough Dene; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community support organization is seeking a SPOC Volunteer in Clough Dene to engage with service users dealing with drug and/or alcohol issues. The role involves providing support and advice over the phone in a non-judgmental environment, making a significant difference in people's lives. Experience or knowledge in this area is beneficial, and candidates must be at least 18 years old.

Benefits

Valuable training and skills development

Qualifications

• Able to listen to service users and understand their needs.
• Flexible, curious, and a good listener.
• Must be 18 years of age or older.

Responsibilities

• Engage with service users over the phone to support them.
• Advise on options available for drug and/or alcohol issues.
• Provide a welcoming and non-judgmental environment.

Job description

Overview

As a SPOC - Single Point of Contact Volunteer with CGL Spectrum you’ll work with people who use our services, helping them get to where they want to be.

Making the decision to enter treatment can be an intimidating experience so it’s paramount that we create a welcoming and caring environment which is non-judgmental. Volunteering within our SPOC team is a key opportunity to engage people over the phone or using other methods of technology, your role will be to listen to our service users to understand their needs and support them to access the right intervention at the right time in a way that best meets their needs. You will advising service users about the options that are available to them both within the service and the wider community and offering them appropriate, knowledge and advice to enable them to keep themselves safe. You will be provided with all the skills, knowledge, training and support to undertake the role.

Responsibilities

With this role you’ll be working within of our Telecoms - SPOC (single point of contact) team. Our SPOC team supports people with their or their loved ones’ drug and/or alcohol issues primarily over the phone.

No two days are the same and we treat every person who contacts our service as an individual, so being flexible, curious and a good listener are key.

We will support you in this volunteering role by ensuring that you receive regular supervision, and have someone on site who you can approach for day-to-day advice and guidance. In return for the time you give you will receive valuable training and gain experience and skills. You’ll be making a real difference too.

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Thomas Wright | [e-mail] | 07881335226Please note that we require you to be 18 years of age or older to be considered for this volunteering role.This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.