Volunteer Service designers for community-led environmental charity | East London Waterworks Park

East London Water Park; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An exciting opportunity to volunteer as a Service Designer with a community-led environmental charity dedicated to creating a biodiverse park. This role allows you to make a significant impact by leading infrastructure improvements and fostering collaborations among diverse professionals. Join a passionate team that values community input and works towards creating accessible natural spaces. If you are eager to apply your skills in service design and community engagement, this role offers a rewarding experience in shaping a park that reflects local needs and desires.

Qualifications

• Experience in service design methodologies and user research.
• Strong community engagement and facilitation skills.

Responsibilities

• Lead improvements in community infrastructure collaborations.
• Participate in a community-led working group for service design.

Skills

Service design methodologies

User research

Community engagement

Facilitation skills

Collaborative spirit

Service design software

Business model innovation

Inclusive design principles

Job description

Volunteer Service Designers for Community-Led Environmental Charity | East London Waterworks Park

East London Waterworks Park is looking for service designers to lead improvements in community infrastructure collaborations between architects, teachers, researchers, fundraisers, campaigners, and communications professionals.

What difference will you make?

East London Waterworks Park is an exciting and ambitious project that offers many rewarding opportunities for our volunteers. You will have a significant impact on the creation of a new biodiverse community-owned park with free access natural swimming ponds and forest schools. By leading improvements to the community infrastructure of how diverse professionals (architects, ecologists, web developers, community researchers, etc.) collaborate, volunteers will directly contribute to the development of a park that truly reflects the needs and desires of the local community.

What are we looking for?

• Service Implementation: Proven understanding and application of service design methodologies. Ability to map complex service ecosystems. Proficiency in creating visual representations of service concepts. Understanding of prototyping and testing service concepts with participants. Ability to translate user insights and business needs into tangible improvements.
• User Research: Proven experience in conducting user research to understand needs, behaviors, and pain points across experiences. Understanding the context of user needs within the ecosystem. Experience in facilitating co-creation workshops with diverse stakeholders to generate solutions. Ability to identify opportunities for service innovation based on user insights.
• Community Engagement Experience: Experience in engaging with diverse communities to understand their needs, co-create solutions, and build ownership. Strong facilitation skills for workshops and co-design sessions focused on service improvement and innovation. Ability to navigate diverse perspectives and build consent around solutions. Experience in communicating complex concepts in an accessible way to community members.
• Collaborative Spirit: Ability to collaborate effectively within a multidisciplinary team to design and implement solutions. Ability to facilitate communication and alignment across different disciplines. A systems-thinking approach to understanding how different elements of the project interact.
• Other Desirable Skills: Experience with service design software and tools. Basic understanding of business model innovation and service sustainability. Experience in measuring the impact of service design interventions. Knowledge of accessibility and inclusive design principles in a service context.

What will you be doing?

East London Waterworks Park is a volunteer-led charity that won a 2024 New London Architecture award and has raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools, and community spaces. We are looking for service designers to participate in our community-led working group who are leading improvements in our community infrastructure for collaborations between 350+ architects, teachers, researchers, campaigners, and communications professionals. The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

Seniority Level

Not Applicable

Employment Type

Volunteer

Job Function

Public Relations, Strategy/Planning, and Management

Industries

Non-profit Organizations